Job Description
Location: Fully onsite at Birmingham Hippodrome
Working pattern: 40 hours per week (annualised) including evenings, weekends, and bank holidays. This role will have responsibility for creating their own rota.
ABOUT US:
With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850-seat auditorium (dating from 1899), and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller-scale productions and is an important base for dance and for the development of new artistic work.
Long recognised as one of the UK’s premier presenting theatres, the past five years have seen Birmingham Hippodrome develop into a creative producing organisation focused on access, diversity and inclusion, doubling our impact to match our annual audience of over 600,000 with a further 450,000 people engaged via festivals, learning, participation and produced work. With nine Associate Companies, the Hippodrome produces and commissions bold new work, telling fresh and engaging stories, reflecting the youth and diversity of the city and region. We have further enhanced our reputation as a leading provider for Festivals, engaging over 150,000 people through B-SIDE Hip-Hop Festival, co-producing the city’s Lunar New Year celebrations, and regularly collaborating with Bullring & Grand Central on events including Birmingham Weekender.
ABOUT THE ROLE:
Our Hospitality & Events team lead operational service standards across our and Event Hire spaces working hard to welcome all visitors. The team work collaboratively across the organisation building excellent working relationships with all departments alongside external clients and suppliers. Our collaboration, care and commitment ensure that every experience is smooth, inclusive and memorable.
Reporting to the Head of Visitor Experience, this role blends operational excellence with genuine warmth: you'll champion our values, empower staff and ensure every visitor feels seen, cared for and inspired. If you love creating memorable hospitality experiences, this is your cue to step into the spotlight. Our Hospitality & Events Manager leads the delivery of a consistently high-quality, seamless hospitality that not only meets expectations but genuinely enhances our visitors' experience and relationship with the organisation.
ABOUT YOU:
We're looking for someone with hospitality experience at supervisor or manager level within a bar, restaurant, venue or events environment. You'll have experience of driving sales performance, plus using and managing business systems to support operations. You'll need to be resilient, adaptable, committed to delivering consistently high standards, and comfortable performing effectively in a fast-paced environment.
OUR BENEFITS:
• 6 weeks holiday plus 8 Bank Holidays.
• Contributory pension scheme.
• Discounted public transport passes.
• Discounted car parking.
• Discounted gym membership.
• Show ticket offers at the Hippodrome and occasionally other venues too
• Personal Growth Fund - up to £175 a year to spend on your physical and mental wellbeing.
• Enhanced company sick pay.
• Free life assurance.
• Free Critical Health insurance.
• Discounted private health cover.
• Enhanced maternity/adoption/paternity pay.
• Free flu jabs and eye test vouchers.
• Cycle to Work scheme.
• Electric car scheme.
• Employee Assistance Programme.
If you require an accessible, plain-text version of the Candidate Pack please contact talent@birminghamhippodrome.com.