Membership and Consultancy Advisor
Department: Business Development
Employment Type: Full Time
Location: Plymouth
Compensation: £28,000 - £32,000 / year
Description
Membership and Consultancy Advisor
SSG Training & Consultancy
SSG Training & Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long‑term sustainable growth.
Job details
As a Membership and Consultancy Advisor, you will provide assistance to our members, ensuring that the service they receive exceeds expectations. Additionally, you will apply your sales skills generating new business, and making the most of every business development opportunity.
What you will do
* Act as the primary contact for members, handling queries, coordinating health and safety advice, and ensuring a high standard of customer support.
* Anticipate customer needs, conduct service reviews with advisor members, and proactively seek feedback to improve services.
* Lead or attend meetings with prospective members, prepare proposals, and identify opportunities to up‑sell and cross‑sell services.
* Work towards sales targets while maintaining a positive, proactive approach to exceeding customer expectations.
* Process training and consultancy bookings, maintain accurate records in the CRM system, and produce training reports and proposals.
* Liaise with technical, service support and delivery teams to ensure seamless service delivery for clients.
* Support SSIP processes, assist with tender submissions, produce internal reports, and ensure GDPR compliance in record keeping and confidentiality.
Who you are
* Proven background in sales and customer‑facing roles, with experience achieving sales targets.
* Ability to effectively self‑manage a busy workload while maintaining focus and productivity.
* Strong team player with the drive, energy and enthusiasm to support and motivate colleagues.
* Excellent written and verbal communication skills with strong attention to detail.
* Sound understanding of Health & Safety management systems and basic HR requirements within organisations.
* Ability to understand wider business impacts and identify opportunities for growth, improvement and innovation.
* Full UK driving licence with access to a vehicle for regional travel;
* NEBOSH, IOSH or equivalent H&S qualification desirable.
Benefits
* 33 days’ annual leave including bank holidays, with additional leave through long‑service awards and a holiday purchase scheme
* Employee referral scheme and long‑service recognition awards
* Company sick pay and internal wellbeing support
* Employee Assistance Programme for you and your immediate family
* Free onsite parking and on‑site electric vehicle charging points (contribution applicable)
* Salary sacrifice options to support flexible benefits choices
* Learning and development opportunities, including formal training, informal learning, and leadership development programmes
* Regular team activities and social events
* The opportunity to work for an organisation with strong values, high aspirations, and a people‑first culture
Important information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI‑enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
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