Job Description
Why should you choose us?
Summary: Are you ready to redefine the future of enterprise Business ? Rakuten Symphony is revolutionizing the enterprise sector by challenging outdated perceptions that inhibit rapid innovation and growth. Our open interface platforms, built on modern infrastructure practices, empower IT transformation at unprecedented speed and lower costs than traditional methods, with no compromise quality or security.
With a robust presence in Japan, the United States, Singapore, India, South Korea, Europe, the Middle East, and Africa, Rakuten Symphony is poised for global expansion. Leveraging the cutting-edge technology that successfully launched Japan's latest mobile network, we're ready to extend our innovative IT solutions around the world.
To achieve our vision of delivering an advanced cloud-native platform, site management, AI, and private 5G, Rakuten Symphony is actively seeking exceptional talent from diverse backgrounds. We are looking for passionate individuals to join our team across all functional areas—sales, engineering, support, and product development.
Together, we can redefine the future of enterprise business at Rakuten Symphony.
Join us in this exciting journey!
About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.
Responsibilities:
- Support the entire sales process from Prospecting to PO.
- Perform POC, lab trials, product demos, and solutions integration/validation.
- Own and respond to RFx.
- Be responsible and accountable to write the Technical Solution documents for customer engagements.
- Document Customer architectures using Enterprise Architecture tools.
- Collaborate with the Sales team to facilitate the progress of new opportunities from the business and technical point of view.
- Helping to generate thought leadership and white papers content for inbound marketing activities.
- Participate in webinars and events providing insight into Robin's products.
- Collect, document, and prioritize technical constraints, workarounds, and functional and non-functional requirements.
- Be the source of Technical and Product expertise and advise customers and prospects accordingly.
- Deploy and manage internal demo environments by personalizing them to customer use cases.
Requirements:
- 7+ years of Sales Engineer, Solution Architect, Customer Success, or equivalent client interaction experience.
- Exceptional verbal and written communication, organization, and presentation skills.
- Hands-on Experience with Docker, Kubernetes, Software-defined storage, and CSI.
- CKD/CKA Certification is a plus.
- Experience and thorough understanding of DBaaS, PaaS, IaaS.
- Exposure to Splunk, Elasticsearch, BigData, and AI/ML is a plus.
- Good knowledge of Linux/Unix Systems.
- Understanding of Networking, Storage, and Security Concepts.
- Exposure to Public clouds (GCP, Azure, and AWS).
- Programming proficiency in any one language: python, C/C++, Golang, or any other programming language or scripting language.
RAKUTEN SHUGI PRINCIPLES:
Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
- Always improve, always advance. Only be satisfied with complete success - Kaizen.
- Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
- Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
- Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
- Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
