Head of Operations Salary: £70,000 £350 Car allowance Location: Heathrow I’m recruiting for a Head of Operations on behalf of a well-established UK bus operator. This is a senior, depot-based leadership role, reporting directly to the Managing Director, with full responsibility for operational performance, safety, people, and service delivery. The Role of the Head of Operations Lead all day-to-day bus operations Manage drivers, supervisors, and traffic/allocations teams Own depot performance, compliance, and customer experience Drive operational efficiency, reliability, and profitability Be a visible, professional leader who sets standards and leads by example Key Responsibilities of the Head of Operations Full accountability for depot and operational staff performance Ensure DVSA, operator licence & Health & Safety compliance Deliver service levels, budgets, and agreed KPIs Plan staffing to meet daily and future operational demand Manage HR matters, appraisals, conduct, absence, and training Lead driver inductions and ongoing development Drive collision reduction, injury prevention, and passenger safety Maintain strong relationships with trade unions and local authorities Improve punctuality, lost miles, and service performance Ensure correct cash handling and reporting procedures Identify revenue opportunities (fleet use, contracts, partnerships) KPI Accountability (Daily) You’ll ensure your management team delivers: Drug & alcohol testing Driving licence checks Gate checks (run-out & run-back) Service monitoring (roadside / ticketer) Depot departure punctuality checks (All KPIs recorded and reported electronically) What You’ll Need as the Head of Operations Senior operations experience within bus / coach / transport Strong knowledge of Drivers’ Hours & Working Time Regulations Confident managing large driver teams and depot operations Transport Manager CPC (Essential) Experience working with trade unions IT-literate (Microsoft Office) Trapeze & Ticketer knowledge (desirable)If you are interested in the Head of Operations role, then please apply today