Job Overview
We are seeking a permanent Customer Service Advisor based in Newtownards.
Salary: Up to £27,976.00 annual salary (monthly pay). £1,000 Joining Bonus (£500 after 3 months, £500 retention bonus after 12 months). Hybrid working options: 2 days in the office each week after successful completion of 3 weeks training and 4 week grad bay (training and grad bay fully office based).
Details
* Start date: Various dates from May 2026
* Location: Natwest, Newtownards
* Shifts: Full time - 40hrs per week, hours worked between 07:00 and 23:00 (on‑site hours 08:00-20:00)
* Probity Requirements: Credit, Criminal, Sanctions and Fraud check; must provide physical documentation of last 2 years employment history and last 5 years address history
Key Responsibilities
* Provide outstanding customer service at first point of contact and help the organisation achieve its goals.
* Educate customers on banking options and support them to choose services that meet their personal needs.
* Accurately and compliantly complete processes and procedures, delivering a seamless and positive experience.
* Take corrective actions to deliver good customer outcomes and mitigate gaps when identified.
Your Duties Will Include
* Deliver excellent service, keeping customers' needs and financial goals in mind.
* Educate customers on available banking options.
* Compliantly complete processes and procedures, ensuring seamless experience.
* Maintain relationships within the department to support customers and understand wider business objectives.
* Resolve complaints and errors quickly and restore relationships.
* Ensure every interaction leaves customers satisfied.
Skills & Qualifications
* Experience in a customer service environment and managing customer relationships.
* Excellent organisational and time management skills to meet performance measures.
* Excellent communication skills, verbal and written.
* Background of working within a regulatory environment.
* Proficient use of Microsoft Office.
* Customer focused attitude.
Benefits
* Perks at Work – Savings Discounts / Free Online Classes.
* Help@Hand – Savings Discounts, Podcast, Wellbeing Resources, Webinars, Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
* Critical Illness – up to £10,000.
* Cycle to Work Scheme.
* Eyecare support voucher.
* Holiday Purchase Scheme.
* Length of Service Awards.
* Workplace Pension.
* Monthly Inspire Awards – for the best of the best.
* Refer‑A‑Friend earns up to £1,200.
* Monthly Wellbeing Webinars.
* Dedicated Employee Experience Progress – support TP journey.
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