As a Senior Service Manager your main day to day responsibilities will be:
* Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
* Managing and working effectively with a range of stakeholders (including frontline staff, suppliers and the police), managing stakeholder expectations and showing flexibility to adapt to reach consensus.
* Effectively communicate and collaborate with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
* Maintaining a working knowledge of a high volume of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
* Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
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