Experienced Service Advisor - Plymouth Location: Plymouth Salary: Up to £ 37,500.00 per annum Hours: Monday – Friday 08:00 - 18:00, with Saturdays on a rota basis At City West Country, we represent the BYD brand with pride, delivering exceptional service and maintaining the highest standard of quality, professionalism, and customer care. We are looking for a dedicated and customer-focused Service Advisor to join our team and help drive operational excellence across our workshop and front-of-house functions! Are you ready for the next step in your career? Why Join City West Country? With over 40 years in the motor industry, we're a trusted, privately owned group that believes in investing in our people. Whether you're passionate about performance, innovation, or practicality, you'll work with some of the most exciting brands on the road today. BYD (Build Your Dreams) is a global leader in electric vehicle innovation, producing more cars than any other manufacturer in 2022. With revolutionary blade battery technology, BYD is leading the charge in EV performance and range. Our business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro. As a member of the BYD South West team, you will not only benefit from the expertise cultivated through years of industry experience at City West Country, but also enjoy a host of great benefits. Fulfil a career with an industry leading growth following a structured development path. What can we offer you? Achievable bonus scheme – your earnings grow with your performance Excellent training & support with City West Country Opportunity to grow your career Employee Car Scheme 25 days’ holiday bank holidays Scottish Widows salary sacrifice pension scheme Access to our exclusive Benefits Hub – discounts on big brands Employee Assistance Programme Comprehensive training and support Aspiring Managers programme for future leaders Cycle to work scheme and eye care vouchers Life assurance 1 x basic salary Long Service Awards to celebrate your milestones About the Role As a Service Advisor, you will support with overseeing the service operation, and be the key link between our customers and the workshop, ensuring a seamless service experience from booking to vehicle handover. Responsible for prioritising customer requirements throughout the service operation Upload and manage compliance documentation to the customer/DVSA portal Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’ Monitors workshop loading, ensuring continuity to maximise productivity Update customers on job and order progress Allocates the flow of work into the workshop, maximising available resources Ensure adherence to company standards for quality control within the workshop – maintains a quality system What's required from you? Previous service experience within the Motor industry (essential) Experience of a customer focused environment (essential) Admin and IT Skills (essential) We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.