Customer Service Advisor (Payments Support) Leamington Spa – Hybrid (after training) £26000 – £28,500 (depending on your experience) Benefits Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people? This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You'll listen, understand their situation, and agree on the best solution, whether that's taking a payment or setting up a plan. It's about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy. What you'll do as a Customer Service Advisor: Speak with customers about overdue accounts in a supportive, professional way Agree payment arrangements or plans that work for both sides Handle objections confidently but always with empathy Keep clear and accurate records What we're looking for in our Customer Service Advisors: Background in customer service / contact centre / call centre Confident communicator who enjoys problem-solving Resilient, empathetic, and motivated by helping customers Organised and able to manage your workload effectively Shift pattern for Customer Service Advisor: 7-week rotation (5x 8:30 am – 5:00 pm, 1x 8.00 am to 4.30pm and 1x 11.30am to 8pm) Benefits for a Customer Service Advisor: 25 days holiday bank holidays Private medical, life assurance, pension up to 7.5% Staff discounts development opportunities INDL