Job Overview
– North Liverpool – £25k – Permanent
A very successful organisation base in North Liverpool requires a Business Support Administrator to join their growing and dynamic team. This family run business was established in 1991 who came from small beginnings and now has a fleet of more than 30 vehicles who cover areas such as Merseyside, Greater Manchester, and Wirral. This role is based within their head office in Liverpool.
Duties include but not limited too-
1. Dealing with invoice queries
2. Ability to build relationships and rapport with all levels of people and have personable and productive conversations with them.
3. Generate revenue growth by utilising a consultative selling approach with new sales of additional services and retention of current customers.
4. Be understanding, pragmatic and quick thinking, able to resolve and overcome customer issues to ensure a satisfactory outcome for them and maintain their custom.
5. Provide ongoing education of contract details and additional services to existing customer, and by obtaining customer contract commitments using sound telephone-base negotiation practices.
6. Establishes and maintains a high level of customer satisfaction
7. Assist the business support manager to resolve unique customer issues
8. Increases revenue and profitability by delivering proposals on retention calls to improve the customers service and/or profitability while minimising price reductions.
9. Match services with customer needs by demonstrating knowledge of customers, pricing, and competition; effectively communicates pricing and service strategies; proactively engages with sales team on other business opportunities.
10. Effectively use software tools such as Microsoft systems.
11. Provide detailed information to the field sales team around customer current contractual obligations.
The successful candidate will need to have:
12. Good customer communication skills
13. Building relationships with customers and business associates
14. IT skills (Microsoft Systems)
15. Organisational skills
16. Previous telephone experience
The successful candidate will have had previous customer service experience, possess and excellent telephone manner and will work well within a team environment.