We're looking for a Metering Assurance Manager to join our Data & Metering Services team on a 15 month secondment.
Metering Assurance Manager
Here's what you'll be doing
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
We are looking for a Metering Assurance Manager to join our Data & Metering team on a 15-month fixed-term contract. This is a key external-facing role, responsible for overseeing four teams that monitor and assess the performance of both our suppliers and our organisation in relation to regulatory expectations.
The ideal candidate will bring a strong understanding of the UK energy industry, combined with proven contract management expertise and excellent interpersonal skills to effectively build and maintain relationships with external stakeholders.
Key responsibilities
* Analyse settlement data and investigate issues (e.g. D95s, erroneous EACs) to ensure a seamless and accurate settlement process.
* Manage settlement regulations and ensure compliance with all relevant regulatory measures and license conditions.
* Develop and maintain data quality frameworks, ensuring third-party providers adhere to accuracy standards.
* Lead complex analytical processes across multiple business functions to optimise revenue and resolve variances.
* Monitor supplier performance against KPIs and SLAs, ensuring timely, accurate service delivery.
* Negotiate and manage contracts and service-level agreements with external suppliers.
* Represent the organisation in industry forums, deliver regulatory mandates, and proactively identify risks and opportunities.
What we need from you
* In-depth knowledge of energy markets, regulatory frameworks, and operational processes such as billing and settlements.
* Strong analytical skills with the ability to interpret complex data to drive financial and service performance.
* Proven experience in negotiating and managing outsourced contracts and supplier relationships.
* Demonstrated leadership in managing multi-functional teams, with strong coaching and change management capabilities.
* Financial acumen, including budget planning and cost control.
* Creative problem-solver with a proactive approach to identifying opportunities and resolving challenges.
* Excellent organisational skills, with the ability to balance multiple priorities and manage diverse stakeholders effectively.
It would be great if you had
* Strong commercial understanding of key areas within the metering business and the UK energy market, including its economic and political drivers.
* Enthusiastic and performance-driven, with a growth mindset and a passion for exceeding business goals.
* Confident communicator, skilled at delivering complex messages in a clear, concise, and accessible manner.
* Proactive in adopting new (digital) technologies to drive performance, efficiency, and innovation.
Here’s what you need to know
* Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
* Recognised with thePersonnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
* Outstanding Employer Accolades:AwardedBest Place to Work for 16–34-year-oldsand named as aSunday Times Best Places to Work 2025employer.
* Recognised for Family-Friendly and Hybrid Policies: In 2024, we earnedDouble Recognition at the Personnel Today Awardsfor our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
* Inclusive Employer: As the only energy company in theInclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
* Support for Disabled Applicants: As aDisability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
* Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
At a glance
Reference no.: 237895
Get in touch
For more information about this role, please contact joanna.layton@npower.com.
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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