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Store Operations Coordinator (Hiring Immediately), Stirling
Client: Co-op
Location: Stirling, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
Closing date: 07-05-2025
Customer Team Leader
Location: 56 Main Street, Killearn, G63 9RH
Pay: £13.65 per hour
Contract: 16 hours per week + regular overtime, permanent, part-time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. The role also includes working in our in-store bakery.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing various tasks around the store like re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you, offering support for your physical, mental, and financial wellbeing, along with policies to assist through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
* Provide friendly, welcoming, helpful, and thoughtful service, often managing the store and handling challenging situations in our in-store bakery.
* Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to enhance the shopping experience.
* Support your store manager by deputising when needed and assisting with HR processes.
* Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
* Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to balance leading and supporting your team while working on the shop floor.
* Great people skills to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow, and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for your career development.
* 30% discount on all Co-op products plus 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a percentage of your pay as you earn it.
* 36 days of holiday (including bank holidays, pro-rata for part-time).
* Virtual healthcare for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Rota sharing three weeks in advance, accessible via your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We foster inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve.
If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria through the scheme.
We will ask if you’d like to be considered under the Disability Confident scheme when you apply. If invited for an interview, we’ll ask if you need any reasonable adjustments to participate.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early if needed.
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