Store Protection Officer – Waitrose
Location: Christchurch
Pay rate: £14.05 per hour (breaks unpaid). Guaranteed number of hours per week, permanent location.
Job Overview
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
Remuneration and Benefits
£14.05 per hour pay rate, alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
Training and Support
Full and extensive training will be provided including Maybo and key focus on customer service. Company funded SIA licence renewal. Fully supported by the NOC and provided with technology such as body‑worn camera and incident reporting device. Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
Qualifications and Experience
* Previous security experience
* SIA licence
* Excellent communication skills at all levels
* Energy and enthusiasm
Responsibilities
* Ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully engage with the National Operations Centre (NOC) and Mitie management and utilise all technology provided, including body cams and mobile devices for incident reporting.
* Complete all tasks and duties onsite as defined within the published Assignment Instructions (AI's).
* Proactively review the published Assignment Instructions and suggest amendments that improve service levels.
* Maintain compliance with industrial and statutory legislation, including wearing the required licence at all times and completing any contractually required courses.
* Work systematically, methodically and orderly.
* Immediately report any health & safety hazards or potential hazards onsite.
* Stay alert to threats or changes within the work environment and take appropriate action to reduce disruption, loss or damage.
* Use common sense and initiative by involving others if a situation becomes threatening.
* Maintain professional conduct with difficult situations and challenging customers.
* Complete accurate, detailed notebook entries after incidents for the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are conducted at the allocated times as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
* Ensure licence renewal 16 weeks before expiry.
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