Overview
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose. Do you want to help shape the future of digital public services? Can you design and develop Configuration Management services and tools for the UK's largest government department?
This is a fantastic opportunity to grow your skills in a supportive, forwardthinking environment. DWP Digital is recruiting a Configuration Manager to join our growing Configuration Management team. In this role, you'll help design, develop and enhance our Configuration Management services and tooling.
You'll play a central role in managing and evolving our Configuration Management Database (CMDB), ensuring it provides accurate, reliable and meaningful data to support some of the country's most critical digital platforms.
You'll be part of the team responsible for setting the direction of Configuration Management and driving how the CMDB is used across DWP Digital. This is a pivotal moment for the team as we support major strategic digital programmes, ensuring the CMDB holds the highquality data needed to meet stakeholder and service requirements.
Your work will span both dayto-day operational activity and longterm service improvements. You'll contribute to our Configuration Management roadmap, support ongoing needs across digital products and services, and help guide continual enhancements to the way we manage configuration data.
You and your role
Day to day, you'll provide technical support to infrastructure, IT Operations and transition projects, helping to deliver a highquality service and consistent capability across DWP as we transform the way we deliver public services used by millions of people. You'll ensure we stay aligned to Configuration Management policies and standards, maintaining the integrity of Configuration Items (CIs) and their relationships. You'll develop and implement Configuration Management plans and procedures, agree scope with stakeholders and ensure changes are properly assessed, approved and communicated. You'll manage and improve the CMDB and associated processes, capturing, tracking, auditing and reporting on configuration data to ensure accuracy and availability. And you'll be working with skilled stakeholders and other tech experts to optimise data quality, maintain configuration tools and provide management information on process effectiveness.
What skills, knowledge and experience will you need?
* Strong experience in IT Configuration Management, with hands-on expertise in CMDBs and delivering effective solutions in complex environments using industry-standard data models
* Working knowledge of Service Management frameworks, ideally ITIL
* Proven ability to influence, collaborate and deliver with stakeholders at all levels
* Skilled in ServiceNow and Microsoft Office, particularly Excel, along with related analytical and reporting tools
* Demonstrated ownership and accountability, using problem-solving, data and insight to optimise processes and support informed decision-making in a fast-paced environment
Details, Wages and Perks
Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year.
Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
* Flexible working including flexible hours and flex-friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out and more
* Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities.
Recognition
* DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
* Diverse and Inclusive Leadership at Digital Leaders Awards 2024
* Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
* Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process
We know your time is valuable so our application and selection process is just two stages:
* Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
* Interview: a single stage interview online.
CLICK APPLY for more information and to start your application
Start date and other details will be confirmed at offer.
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