Job Title
Service Desk Analyst I
Location
London Office
Working Policy
5 days a week in the office, moving to 4 days once probation has been passed.
Responsibilities
* Providing level 1 support to the L.E.K. global staff via multiple communication channels including phone, video, chat, in person, and email.
* Troubleshooting hardware and software issues courteously and expeditiously.
* Keeping inventory accurate and assessing the requirement for IT equipment.
* Answering and appropriately handling customer support requests via phone, e‑mail, voicemail, and instant messaging.
* Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection.
* Liaising with regional admin or smart hands to set up/reimage laptops in remote offices when required.
* Managing IT equipment upgrades for the region.
* Working with supplier warranty to repair broken laptop and mobile.
* Other IT related functions and projects as requested that are not limited to daily support.
Qualifications
* Technical understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including Windows, Apple iOS, and Android.
* Aptitude for acquiring technical skills and eagerness to learn about all L.E.K. software and hardware.
Work Style
* Excellent verbal and written communication skills.
* Excellent customer service, including empathic listening skills.
* Solid self‑starter with the ability to work in a team environment.
* Excellent follow‑up skills to see tasks through to resolution and communicate problem status to end users.
* Excellent organizational skills, prioritizing and managing multiple tasks.
* Solid ability to offer and accept feedback and constructive suggestions.
* Strong people skills and a knack for problem solving.
Professional Experience And Education
* Experience in a customer‑focused role.
* Associate's and/or Bachelor's degree or certificate program.
Diversity and Inclusion
We appreciate the value of a diverse and inclusive workforce and are committed to a culture that is inclusive and accepting of all people. L.E.K. Consulting is an Equal Opportunity Employer.
#J-18808-Ljbffr