As an apprentice you will develop skills, knowledge, and experience in all aspects of administration. You will receive on-the-job and formal training in addition to learning workplace skills to gain both knowledge and understanding of the diverse services within property services. You will work alongside experienced colleagues to provide an efficient and effective administrative support service. As you develop in the role you will be expected to show initiative, managing priorities and your own time, problem-solving skills, decision-making.
The apprenticeship will be office based in the Building Control department within the Housing & Property Service, Killingworth, North Tyneside. You will focus on providing a comprehensive administrative support service to include processing of building regulation applications, data entry into the building control service bespoke systems, answering the phone and helping to resolve queries, and booking site inspections.
You are likely to start with general admin duties, such as post, scanning, filing, and maintaining records. As your skills and confidence grow you will be expected to:
* To confidently respond to a high volume of incoming calls and emails.
* Accurate validation of building regulation applications in accordance with Building Regulations 2010 and building Act 1984.
* Booking site inspections.
* Precise diary management.
* Financial transactions - Invoicing, taking telephone payments, receipting, and recording of Building Control Fees.
* Data entry and maintaining accurate electronic records.
* Playing an active role in ensuring the service achieves all KPI’s and standards as set out in the Operational standards rules and monitoring arrangements.
* Proactively marketing the Building Control service and provide exemplary customer service
* Assist in the implementation of BS EN ISO 9001:2015 Quality Standards.
* Other ad-hoc admin duties: post, printing and scanning etc.
* Respond to enquiries within our members enquiry system.
* Drafting correspondence and other documentation.
* Working with data to develop reports and provide information to others to help inform decisions.
* Be involved in project work.
* Use your interpersonal skills to develop good working relationships with colleagues and internal and external stakeholders.
You will be part of a specialist team supporting the building control clients, including architects, residents, contractors and developers.
You will attend regular meetings with your work mentor and tutor, have your work observed and attend regular taught sessions alongside other apprentices with a local training provider. Your apprenticeship will lead to a nationally recognised apprenticeship standard in Business Administration.
For an informal discussion regarding this vacancy, please contact Kerry Owston on kerry.owston@northtyneside.gov.uk
This position is 37 hours per week, and fixed term for 18 months.
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together we\'re crafting a workplace that\'s built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan, click here.
Applying
When you click \"Apply\" you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, and the many attractions of working and living in North Tyneside please see the council’s \"About Us\" pages on www.northeastjobs.org.uk.
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