About you
We are looking for you to bring:
1. NVQ or equivalent qualification in housing management, business administration, finance, or a customer service-related field.
2. Good understanding of the basic principles of UC, assessment periods, pay dates, their Journal and statements, so that we can explain it to tenants. Knowing when and how to apply for APA and MP as there are strict criteria.
3. Proven ability to effectively manage and prioritise workload, demonstrating flexibility and ability to work unsupervised and on own initiative.
4. Previous experience of working in a busy office environment, dealing with a high volume of sensitive customer enquiries.
To find out more about the role and requirements, please view the
Our offer to you
Salary: £,
Working Hours:
Contract Type: Permanent
Base: Hybrid working - working from office and home. Your base will be our main office in Chy Trevail, Bodmin, PL FR. This role requires you to typically work from the office at least - day/s per week.
What you’ll get from us in return is:
5. A challenge like no other – Cornwall is unique and so are we!
6. A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, days annual leave plus bank hols (rising to days plus BHs after years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
7. A senior management team who will listen and support you, and encourage your ideas and creative thinking
8. Investment and support in your continuous learning and development
9. Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
10. And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.