1st Line IT Support Technician| Telford | Salary - £25000 - £29000 | Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company. You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on siteResponsibilities:
1. Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application
2. Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams
3. Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log
4. Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues
5. Competently building, configuring and testing media and SOC players
6. Provide knowledge and experience with Windows, Android and iOS programmes
7. Implement and maintain asset registers for digital hardware
8. Be comfortable and enthusiastic about learning new software – in particular, content management system which requires daily monitoring and rapid response to issues
9. Support on site AV engineers with tech support
10. Implement and update comprehensive tech related documentation such as training doc...