Quality Controller Our Bespoke Tailoring team are now looking for an experienced Quality Controller to join their team. About the Role In this role you will be responsible for understanding alterations needed and carry out Quality Control of garments and allocating to the appropriate tailor in-house as well as arranging alterations to be sent out externally, organising paperwork and developing a relationship with the external tailoring team. You will be organising the drop off/completion rail for completed garments to be delivered to the shop floor and when required, assisting the shop floor with the training of the sales team. You will also accurately and efficiently perform fittings on all garments, across a variety of fabrics and styles when required, and carry out basic and express alterations. Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You You will be able to: Understand alterations needed on a garment and allocating to the appropriate tailor; in-house or externally. Carry out Quality Control of garments. Offer technical solutions. Arrange alterations to be sent out externally, organising paperwork and developing a relationship with the external team. Organise the drop off/completion rail for completed garments to be delivered to the shop floor. When required, assist the shop-floor with the training of the sales team. When required carry out basic and express alterations. When required, accurately and efficiently perform fittings on all garments, across a variety of fabrics and styles (e.g. fur, leather, bias cut and technical fabrics) With great communication skills, think on the spot under stressful situations. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Fixed Term (Fixed Term) Department: Bespoke Alterations (Serena Viola)