Job summary We are looking to appoint a receptionist to join our busy GP practicebased over two sites, who will be the first point of contact for patients andvisitors as well as carrying out general office management tasks. You will be responsible for the general reception duties within thePractice and work with our established processes, policies and procedures toprovide a comprehensive high quality service and deal efficiently andcourteously with patient enquiries. You will receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way. You will provide general assistance to the practice team and project apositive and friendly image to patients and other visitors, either in person orvia the telephone. You will have excellent communication skills, a compassionate andfriendly nature who can operate in a busy environment working with a range ofpeople. This role is ideal for someone who is highly organised and an effectivecommunicator who can provide a professional and warm welcome to our patients,ensuring every contact is of the highest quality. Main duties of the job To have a thorough knowledge of all practice procedures. Computer data entry, processing and recording information in accordance with practice procedures. Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning. Cover sickness/annual leave and work reasonable overtime when required. Receiving patients, consulting with members of the practice team. Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies. Be able to cover all reception positions as necessary. Taking messages and passing on information. Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail. Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day. Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked. Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded. About us The Menston and Guiseley Practice seek a reliable andexperienced Medical Receptionist to join our busy two-site GP Practice. The role is for 23 hours per week to work Monday and Friday morning (7.45am - 1.45pm) and all day Wednesday (7.45am - 6.45pm). Shifts will be splitacross both of our surgeries in Guiseley and Menston. The ideal candidate will be flexible to cover annual leave andabsence where necessary and will be able to work in a calm and professionalmanner while under pressure and will offer excellent customer service andcommunication skills. Job description Job responsibilities Receiving patients, consulting with members of the practice team. Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies. Be able to cover all reception positions as necessary. Taking messages and passing on information. Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day. Filing and retrieving paperwork. Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked. APPOINTMENT SYSTEM MANAGEMENT Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded. Monitor effectiveness of the system and report any problems or variations required. CONSULTATION ROOM PREPARATIONS Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines. Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day. Job description Job responsibilities Receiving patients, consulting with members of the practice team. Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies. Be able to cover all reception positions as necessary. Taking messages and passing on information. Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day. Filing and retrieving paperwork. Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked. APPOINTMENT SYSTEM MANAGEMENT Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded. Monitor effectiveness of the system and report any problems or variations required. CONSULTATION ROOM PREPARATIONS Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines. Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day. Person Specification Experience Essential Works effectively independently and as a member of a team Flexible approach to meet service needs and ensure a Practicer focused response Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Demonstrate excellent interpersonal and communication skills Desirable Works effectively independently and as a member of a team Flexible approach to meet service needs and ensure a Practicer focused response Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Demonstrate excellent interpersonal and communication skills Qualifications Essential GCSEs at grade C or equivalent, including English and Maths Training in administration/clerical duties at NVQ level or above NVQ Level 2/3 in Customer Services or Health Care or related discipline Desirable GCSEs at grade C or equivalent, including English and Maths Training in administration/clerical duties at NVQ level or above NVQ Level 2/3 in Customer Services or Health Care or related discipline Person Specification Experience Essential Works effectively independently and as a member of a team Flexible approach to meet service needs and ensure a Practicer focused response Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Demonstrate excellent interpersonal and communication skills Desirable Works effectively independently and as a member of a team Flexible approach to meet service needs and ensure a Practicer focused response Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Demonstrate excellent interpersonal and communication skills Qualifications Essential GCSEs at grade C or equivalent, including English and Maths Training in administration/clerical duties at NVQ level or above NVQ Level 2/3 in Customer Services or Health Care or related discipline Desirable GCSEs at grade C or equivalent, including English and Maths Training in administration/clerical duties at NVQ level or above NVQ Level 2/3 in Customer Services or Health Care or related discipline Employer details Employer name The Menston and Guiseley Practice Address Menston & Guiseley Practice 44 Park Road Guiseley Leeds LS20 8AR Employer's website