Job Title: Security Officer Rate: £14.33 per hour Contracted Hours: 3 Days 3 Nights 3 Rest (Avg 56hrs P/W) UniTrust Protection Services (UK) Ltd have an exciting opportunity available for a Security Officer. The role would involve you being trained on a number of sites across our London portfolio but primarily based on one site based on shift availability. The one site you would be primarily based at is located in Canary Wharf. In return, you will receive highly competitive hourly rates subject to the sites you will work across. What’s in it for you? In return as our Security officer, we offer the below salary and benefits: A competitive wage Virtual GP Employee Assistance Programme Group Life Assurance Personal Pension Cycle to Work Scheme Tech Scheme Company Sick Pay Scheme Long Service Awards Recognition Awards Comprehensive Training Discount Platform Wellbeing Platform Living Wage Foundation Service Provider. Role Reporting to the security manager, working within this flagship building and prestigious environment in Canary Wharf, you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times Responsibilities Deliver outstanding customer service to staff and visitors Take a active interest in, and give commitment to the client Ensure that the environment and service is truly excellent and beyond expectation Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey Be flexible and adaptable to all tasks or challenges, this role does include patrols and standing Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount Appropriate use of CCTC/access control and any other electronic management system, and completion of reports and documentation in a timely fashion Be familiar with all Security ad Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed To support internal and external audit processes from Unitrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner Be prepared to manage a wide variety and diversity of scenarios, people and challenges Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate Act in accordance with Company Policies and Procedures and our Code of Conduct Essential Skills Excellent oral, written communication skills, interpersonal skills, and confidence Exceptional customer service skills Reliable, trustworthy, and punctual Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges Physically able to conduct all responsibilities associated with the roles documented Computer literate and confident with the use of Microsoft Office programmes Flexibility regarding working practices, hours and responsibilities. A current and valid SIA license including a Security Guarding, Door Supervisor or Close Protection licence. First Aid at work or the ability to train and retain this qualification Operation of CCTV/access control communications in an appropriate manner where required Desirable Skills Previous experience of the security industry and / or within the hospitality sector or corporate environment desired Previous experience in technologies to detect security threats in any given environment desired Don’t miss out on this fantastic opportunity to join our team as a Security Officer! UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019