Primary responsibility is the management of the EC and Lease business portfolio to achieve corporate, regional, national and individual performance standards. The Account Manager is the primary contact and advocate between internal business functions and field personnel on all aspects of the credit business including, business development, new product introduction, and the proper implementation of Snap-on's Franchise collect system. The objectives are accomplished by building strong value added relationships with the regional sales management team and the Franchise sales force, by promoting the use of credit programs by Snap-on franchisees and sales personnel, by selling program features and benefits, training, and other efforts, and by directing and coordinating collections on active receivable accounts, to resolve delinquency issues, retain customers, and minimize losses. In addition, the role of Account Manager is to direct and coordinate collections on bad debt accounts, counsel and advise Field Management and franchisees on credit sales issues, collection issues, and customer credit concerns. The Account Manager will also have a responsibility to actively monitor Portfolio activity on a Regional/National level per policy.
The main duties of the Account Manager are listed below but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet. They will also be expected to perform any other duties to ensure the efficient running of their department or area.
Responsibilities
· Work directly with franchisees and SOT and SOD Field Management to control delinquency and net losses to corporate objectives to include debtor-direct calling.
· Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action.
· Report and track net losses/delinquency to SOT sales management/SOF management.
· Develop strong business relationships with SOT and SOD sales management and the regional franchise sales force so as to meet delinquency control and loss objectives.
· Answer field and customer questions concerning the credit program and account status.
·Educate franchisees on Snap-on’s Franchise Collect Program.
·Develop strong business relationships with Regional sales management and the Regional franchise sales force so as to achieve EC sales goals.
We are looking for someone who:
·Has 5 GCSE’s or O level equivalent or 2-4 years of directly related ‘collections’ experience in a Financial Services environment
·Has a professional telephone manner
·Has excellent computer skills and knowledge including Microsoft Office
·Is a strong written and verbal communication skills
·Is outgoing, positive attitudes and strong interpersonal skills
·Is able to demonstrate strong ability to work independently
·Has excellent organizational skills and the ability to manage multiple tasks
We can offer:
* Full-time, 37.5 hour work week
* Office based working, in Kettering
* Competitive Pension Scheme, matched contributions up to 7%
* Corporate bonus opportunity (Quarterly)
* Competitive salary
* On-site gym
* Monthly health-plan benefits
* 25 days annual leave
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