We are seeking a customer-focused Banking Support Coordinator (known internally as Cash Forecasting Coordinator)
Pay: £26,401
Hours: 40 hours per week (shift: 4 days Mon – Fri 05:30 – 16:00. Off day cycles Thu/Wed/Tue/Mon on a weekly basis)
Location: Hybrid (Dunstable) - first month training on-site in Dunstable
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry. We are an organisation with a strong national presence and are part of the Loomis Group - a worldwide security sector leader.
Who are we?
Loomis is a dynamic and innovative cash management company committed to providing exceptional banking services to our diverse clientele. As we continue to grow, we are seeking a highly motivated and detail-oriented individual to join our team as a Banking Support Coordinator. This is an excellent opportunity for someone with a passion for customer service and a keen interest in the banking industry.
The role
As a Cash Forecasting Coordinator, you will work as part of a small team playing a vital role in ensuring the efficient and accurate management of ATM cash demands. Through the collation, manipulation and interpretation of cash disbursement information from our Cash Centres and customer’s systems, you will be responsible for producing accurate ATM demand forecasts, ATM replenishment orders and Cash Centre Bulk Till orders to meet demanding SLAs for cash utilisation.
Key responsibilities include monitoring ATM performance, promptly resolving customer queries and complaints related to cash orders, and producing detailed performance reports. You will collaborate closely with the ATM Coordination Team and Customer Account Coordinators to address cash-related issues and support new ATM installations.
In this role, you will maintain meticulous records of ATM activity, producing accurate reports and working with your manager to review and enhance processes, ensuring the department adapts to evolving business needs. Attending regular meetings and maintaining clear communication across the team and wider business will be essential to your success.
Please for a full job description and person specification.
About you
This position demands a proactive approach, strong analytical skills, and a commitment to delivering exceptional service to both internal and external customers.
You must have experience working in an administrative support role and the ability to manage workloads with accuracy and attention to detail. To enable you to engage effectively with clients and internal teams, strong communication skills (both written and verbal) are essential.
A positive attitude towards learning and development, along with the ability to adapt to changing customer needs and business environments, will set you apart.
The pillars of our organisation - People, Service, Integrity - are the backbone of our operations.
We also have some specific security criteria that you will need to meet:
1. You must be able to pass criminal record, personal credit and ID checks
2. You must have verifiable 5-year employment/unemployment/educational history
In return we offer the following:
3. 33 days holiday per year (including bank holidays)
4. Life Assurance
5. Employee Assistance Programme (EAP)
6. A safe and supportive culture
7. MyRewards – over 3000 discounts for everyday life
8. Pension scheme
9. Cycle to Work scheme
10. Progression opportunities
If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history.
We look forward to receiving your application.