Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £28,500 (depending on hours, skills, and experience) plus additional benefits
Do you love helping people and making a real difference?
If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract after training which has an enhanced salary of up to £31,200.
Flexible shift pattern between 08:00 - 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 - 13:00.
You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.
You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. Empathy and the ability to support people through difficult times.
Insurance or financial services experience is a bonus – but not essential.
Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Aviva’s.
~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer’s leave
~ Flexible benefits to suit you, including sustainability options such as cycle to work
We also consider all forms of flexible working, including part time and job shares.
To find out more about working at Aviva take a look here
Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. kovacs@aviva.