Join to apply for the Customer Service Representative role at Ardonagh Advisory
Recruitment Specialist at The Ardonagh Group
Do you have office-based customer service experience? We’re looking for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, just 37.5 hours a week, with no weekends or evenings! No experience necessary, as we will provide full training. We offer a basic salary of up to £26,000 p/a. You’ll also enjoy benefits from working with the UK’s largest independent Insurance Brokers – Towergate Employee Benefits.
Initially, you will work from our centrally located office in Southampton, with convenient transport links and a supportive team. Once confident and after training and probation, the role will become hybrid, allowing you to work 3 days in the office and 2 days from home each week.
Role Responsibilities
1. Provide excellent customer service and support to Employee Benefit Consultants, clients, and insurers via phone and email.
2. Be the first point of contact for client and insurer queries; support policy renewals and new business.
3. Assist with administrative tasks such as invoicing, accounts, claims, and underwriting.
4. Work collaboratively within a team, supporting each other to meet team goals.
Benefits
* Holiday entitlement of 26 days plus bank holidays.
* Opportunities for career progression across the Ardonagh group.
* Option to gain CII or ACII qualifications to advance your insurance industry knowledge.
* Pension scheme for retirement planning.
* 24-hour wellbeing support and mental health ambassadors on site.
* One paid volunteering day annually.
* Recognition through the Spotlight Awards for outstanding talent.
Check us out on LinkedIn to learn more about life at Ardonagh.
We are an equal opportunities employer committed to diversity, inclusion, and a discrimination-free environment. Successful applicants will undergo employment checks including employment verification, credit, and criminal record checks. Vacancies may close early if filled. No agencies, please.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Insurance
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