Are you a hard-working, reliable, and experienced facilities professional with a strong understanding of cleaning and a commitment to achieving high standards? thefutureworks are looking for a dedicated Campus Services Officer's to join the team in Dagenham, helping to ensure our campus remains a safe, clean, and welcoming environment for students, staff, and visitors. This is a fantastic opportunity for someone who takes pride in maintaining high standards, thrives in a supervisory role, and enjoys a varied, hands-on position that combines team leadership with day-to-day operational responsibilities. Reporting to the Senior Campus Services Manager, you will: * Supervise a team of Cleaners. * Manage daily cleaning operations, ensuring work is carried out efficiently, to schedule, and to the highest quality. * Be responsible for maintaining health, safety, hygiene, and customer service standards across your areas of responsibility. * Provide support for low-level maintenance, including minor repairs, routine inspections, and assistance with Planned Preventative Maintenance (PPM) tasks in collaboration with the Campus Support Technician. Key Responsibilities: * Supervise, support, and motivate a team of Cleaners to meet service standards. * Organise rotas, manage workloads, and monitor staff attendance. * Conduct cleaning audits and report on standards. * Perform and oversee deep cleaning duties using appropriate materials and equipment. * Support health and safety practices, including COSHH, manual handling, and infection control. * Assist in staff training and ensure team compliance with policies and procedures. * Monitor and maintain stock levels, cleanliness of storage areas, and safe use of equipment. * Handle waste disposal in line with university procedures. * Deliver excellent customer service to enhance student and staff experience. * Carry out basic maintenance and assist with compliance-related tasks as needed. What we're looking for: * Proven experience in a cleaning supervisory. * Sound knowledge of hygiene standards, health and safety regulations, and infection control. * Practical experience with minor maintenance tasks is desirable. * Proficiency in Microsoft Office and confidence in both written and verbal communication. * Ability to work independently and as part of a team, with a proactive, can-do attitude. * Flexible approach to working hours and responsibilities. * Excellent customer service. Additional Information: * Hours: 37.5 hours per week * Shift Pattern: 06:00 - 14:30, working 5 days over 7, including some weekend