About the role
We are looking for a Performance Officer to join the Customer Service team. The role sits within the Customer Contact Centre and works closely with the Performance Analyst, One Stop Shop, and Customer Feedback Team. You will play a vital role assisting the Performance Analyst with resource scheduling, forecasting and planning, and in producing performance reports to support the delivery of front-line services.
Key Responsibilities
* Assist the Performance Analyst with resource scheduling, forecasting, and planning.
* Produce performance reports to support the delivery of front-line services.
Key Requirements
* 12 months experience working in a contact centre environment.
* 12 months experience dealing with complaints in a customer service environment.
* Experience in data collection and analysis.
* Excellent problem‑solving skills.
* Proficient ICT skills, e.g. Microsoft Office and knowledge of contact centre technology.
* High degree of accuracy and attention to detail.
* Ability to work well under pressure and manage workload effectively.
* Excellent communication skills.
* Minimum of 3 GCSEs at Grade C, including English Language or equivalent.
Interview Information
Interviews will take place on Wednesday 26th November 2025.
Application Details
To apply please click the Apply Now link below.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Other
Industries
* Government Administration
#J-18808-Ljbffr