Joining our team will provide valuable exposure to a wide range of technologies, enabling professional and personal growth.
Key Responsibilities
* Deliver exceptional 1st Line support by communicating clearly and accurately with staff.
* Set up computer hardware and install required software.
* Escalate support incidents when first-time fix is not possible within a reasonable time.
* Achieve agreed customer service levels.
* Provide technical support and fault diagnosis.
* Communicate effectively with colleagues and external suppliers.
Required Knowledge and Experience
* Excellent telephone manner and communication skills.
* Reliable, hardworking, and self-motivated.
* Organised with strong planning skills.
* Basic understanding of PC hardware and technology products.
* Proficient in Microsoft Windows and Microsoft Office.
* Confidence in diagnosing and resolving staff IT issues
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