Operations Manager Ref: OM Full-time – 40 hours per week Salary: £34,840.00 p.a. Are you a proactive and reliable team player ready to take the next step in your leisure management career? We are seeking an enthusiastic Operations Manager to join our joint management team across two busy facilities: John Warner Sports Centre and Laura Trott Leisure Centre. In this role, you will lead and motivate teams to deliver exceptional customer service, while maintaining high standards of cleanliness, safety, and operational efficiency across both sites. Key responsibilities: Open and close the facilities as required Lead, supervise, and support teams across different departments Maintain strong product knowledge and effectively use operational systems Handle customer enquiries and resolve complaints professionally Ensure full compliance with health and safety policies and procedures Carry out a range of administrative tasks Respond promptly and effectively to emergency situations About you: The successful candidate will ideally hold, or be willing to work towards, the following qualifications: National Pool Lifeguard Qualification (NPLQ) IOSH Managing Safely Pool Plant Operator (PPO) certification First Aid at Work You must be confident with communicating with members of the public and able to provide clear advice in fluent English. This role involves a varied shift pattern, including early mornings, evenings, weekends, and Bank Holidays. Please note: This position is subject to an Enhanced Disclosure and Barring Service (DBS) check, as it involves working with children and vulnerable individuals. We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward-thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment. We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment. The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer. Details and application forms for all job vacancies are listed on the Council’s website. Application forms must be submitted online by 17 May 2026 quoting the above reference. Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk Website: www.broxbourne.gov.uk How to apply Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.