Job Description
Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond.
* Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue
* Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability
* Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal
* Assisting the broader IT teams with preparation and delivery of hardware for implementation
* Writing and updating technical documentation to ensure the team is kept up to date with knowledge
* Confidently owning end user tickets right through to resolution
This role is based full time at our Shirebrook HQ Mon - Fri working a rotational shift pattern of 8am-5pm & 9am-6pm, with weekend work on a 1 in 4 weeks basis.
Qualifications
* Clear passion for a career in IT and looking to grow with the business
* Able to understand problem trends and elevate where necessary
* Solution orientated mindset
* Good knowledge of IT hardware
* Hands‑on experience with IT hardware repair and testing
* Experience with Windows desktops and servers
* Knowledge of Cisco networking hardware (desirable)
* Experience in an IT support or configuration role (desirable)
Benefits
Along with your benefits package we also offer a wide range of perks for our colleagues:
* Frasers Champion – peer nominated scheme where winners receive double their pay for a month.
* Retail Reconnect – employee exposure to store/warehouse experience once per year.
* Fearless 1200 – reward programme for living our values and delivering impact.
* Frasers Fit – free gym classes and discounted memberships to support physical well‑being.
* Retail Trust – free access to a 24‑hour wellbeing helpline, wellness hub, counselling and financial/legal support.
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