Gloucestershire Health and Care NHS Foundation Trust
Senior Administrator - Children’s Community Nursing & Complex Care
The closing date is 26 January 2026
We're looking for a motivated and professional Administrator to support our CYPS Children's Specialist Nursing Services for 30 hours per week. We are based in Cheltenham.
You'll be part of a friendly, professional and dedicated team. You will provide comprehensive administrative support across the CYPS Children's Specialist Nursing Services.
The role includes:
* Coordination of appointments and meetings (SystmOne)
* Acting as a key contact for staff, families and partner organisations (GP Surgeries, educational settings and hospitals)
* Handling confidential and sensitive information
* Procurement of clinical equipment and stock
* Accessing and updating electronic patient records
If you're competent and confident in your IT skills (Microsoft Word/Excel/Outlook) and organised, proactive, confident and committed to delivering an excellent service, we'd love to hear from you.
Main duties of the job
* To develop a thorough understanding of the service and processes
* Efficiently use System 1 and other databases to record and track the patient's treatment pathway including, clinic appointments and outcomes.
* Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
* Respond to all colleagues in a positive, professional and helpful manner. Takes the 'wider view' at all times and builds good working relationships.
* Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
* To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
* To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
* Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
* 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
* 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
* 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job responsibilities
Please refer to the Additional Information attachment before submitting your application.
To provide effective administrative support. To develop a thorough understanding of the service and processes
Efficiently use System 1 and other databases to record and track the patients treatment pathway including, clinic appointments and outcomes.
Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
To produce quality typed work to ensure that all communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
To maintain a well-managed filing system, both paper and electronic, to ensure ease of access and retrieval, in line with Trust protocols. Support with planning and recording of clinics and ensure accurate and any updated information is available to the team within a timely manner.
Actively support team meetings, taking notes that are accurate, well written and presented, and effectively distributed in a timely manner.
Actively participating in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager
Responds to all colleagues in a positive, professional and helpful manner. Takes the wider view at all times and builds good working relationships.
Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
Ensure all confidential paperwork is filed or shredded promptly and securely
To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
Carrying out general administrative tasks for the department to agreed standards and timescales, e.g. photocopying, sending out correspondence and documents, etc.
To be flexible in travelling / working between all Trusts sites, as and when required
To undertake any other administrative duties as and when required
To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity
Undertake other support functions as requested by the Service Manager or Administration Lead.
Work within guidance of the Trust's policies and procedures.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications
* GCSE level grade C education or equivalent
* NVQ Level 2 in administration or equivalent experience
Experience
* Proven experience of unsupervised administrative work in a busy office environment
* Previous experience of using software package Microsoft Office: Word, Excel, Outlook
* Experience of using customer/patient information system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Health and Care NHS Foundation Trust
£24,937 to £26,598 a yearPer annum pro rata
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