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1. Join a rapidly growing specialist business at the forefront of vacant property protection and security solutions, supporting major clients across commercial, residential, and public sectors.
2. Take ownership of key national accounts in a role where relationship management, commercial growth, and delivering exceptional customer service are central to success.
3. Be part of an ambitious and collaborative team that values innovation, autonomy, and career progression within a dynamic and fast-paced industry.
Key Account Manager
Remote Role | National Remit | Competitive Salary + Bonus + Benefits
This is a truly exciting opportunity for an experienced sales professional to join a leading specialist provider of vacant property protection, security, and site management solutions.
Supporting some of the organisations largest, highest spending clients from various sectors, but mainly within Commercial Real Estate, Facilities Management, Property Management, Construction and Local Authorities, this business delivers critical services designed to protect vacant and vulnerable sites nationwide.
This role is ideal for a commercially focused account management professional who enjoys building long-term customer relationships, driving account growth, and delivering exceptional service within a fast-paced operational environment.
While you will mainly be working remotely, either from home or out in the field visiting clients, it would be ideal if the selected candidate was able to work 1 day per week from the office in North Wiltshire.
The Role
You will be responsible for managing and developing a portfolio of key customer accounts, acting as a trusted partner and primary point of contact for clients across the UK.
Working closely with operational and commercial teams, you will ensure service excellence, identify opportunities for growth, and support the successful delivery of property protection and security solutions across a diverse client base.
Key Responsibilities
4. Manage and grow strategic customer relationships across key national accounts
5. Deliver exceptional customer service and maintain high levels of client satisfaction
6. Lead regular customer review meetings and performance discussions
7. Identify opportunities to introduce additional services and grow revenue within existing accounts
8. Support commercial negotiations, renewals, and service agreements
9. Work collaboratively with operational teams to ensure smooth service delivery and issue resolution
10. Monitor KPIs, service performance, and customer feedback
11. Develop account plans aligned to customer needs and business objectives
About You
12. Proven experience in Key Account Management, Account Management, Customer Relationship Management or Business Development
13. Experience within security services, facilities management, or property management services
14. Strong commercial awareness and relationship-building skills
15. Excellent communication and stakeholder management abilities
16. Highly organised with the ability to manage multiple priorities
17. Proactive, solutions-focused, and customer-driven approach
18. Full UK driving licence essential
The Package:
19. Competitive salary and bonus structure
20. Life Insurance
21. Genuine career progression within a growing national business
22. Supportive, collaborative, and entrepreneurial culture
If you are passionate about customer relationships, commercial growth, and delivering high-quality service within a specialist property solutions environment, we would love to hear from you.