The role of Head of Income Services will include:
1. Leading the delivery of a high quality, cost effective income collection, income maximization, arrears management and enforcement service to meet the needs of current, past and future residents
2. Ensuring that Income Services achieves performance targets, service standards and regulatory compliance
3. Managing organisational risk and reputation in relation a number of compliance activities
4. Leading the effective management of all complaints for service area in line with policy, focusing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence
5. Managing the recruitment, performance and development of quality employees
Skills and experiences:
6. Degree, management qualification or relevant Professional qualification
7. Chartered Institute of Housing level 5 qualification
8. Proven experience of undertaking a similar role
9. Proven experience analysing and diagnosing problems and implementing solutions
10. Experience of managing projects with strong management skills
11. This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
12. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
13. A pension scheme with employer contributions from Sanctuary
14. Life Assurance
15. Employee Advice Service including counselling
16. Cycle to Work scheme
17. Voluntary health plans
18. Employee discounts
19. Wellbeing support and tools
20. Employee recognition scheme
21. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role Salary is dependent on successful candidate’s home location/ local office base as below:
22. London area - £88,735 per annum (rising to £93,406 after 12 months service and subject to satisfactory performance)
23. South East region - £84,702 per annum (rising to £89,160 after 12 months service and subject to satisfactory performance)
24. Elsewhere in the UK - £80,669 per annum (rising to £84,914 after 12 months service and subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)