Description
JOB TITLE: Senior Manager, People Performance & Enablement
SALARY: The salary banding for this role is £76,194 - £89,640
LOCATION: Bristol, Halifax, or Leeds
HOURS: 35 hours, full time
Hybrid working style: Required presence at office sites for at least two days weekly.
About this opportunity
A remarkable chance to guide and implement pivotal initiatives that boost workforce efficiency, attendance adherence, and performance outcomes. Working in a highly automated and AI-driven setting, you will demonstrate advanced HR technologies and data analytics to fuel continuous improvement, operational excellence, and outstanding colleague experiences in attendance and performance processes.
Tasked with leading a distributed team comprising approximately 35 operational specialists, to deliver exceptional support for the business in managing performance and attendance cases. This role calls for a combination of strategic, technical, human-centered, and decision-making abilities.
What you'll be doing
1. Build and refine an operational workforce that demonstrates AI, automation, and new technology to deliver flawless outcomes for our colleagues, ensuring the human focus is never lost.
2. Lead elements of ambitious transformation initiatives that integrate AI & agentic AI into team processes.
3. Work with the People Platform and Centers of Excellence to integrate tools and data seamlessly, enhancing them for line managers and other team members.
4. Grasp the abilities and constraints of process automation and agentic AI tools in the realm of performance and attendance case management.
Performance Management:
5. Build and supervise performance assessments and feedback rotations with CoEs and Product Leaders, applying data-driven analysis to recognize patterns, disparities, and enhancement chances to reach Group performance targets.
6. Use your external network to bring innovative ideas into the team, encouraging an operational evolution into a future-facing case management capability.
Attendance Oversight:
7. Secure accurate and compliant supervision of employee attendance, leave, and time-off guidelines within Lloyds Banking Group.
8. Monitor absenteeism trends, providing timely and accurate data insights to People Partnering teams for proactive interventions.
Compliance & Reporting:
9. Maintain strict compliance with employment laws and internal policies.
10. Partner with the operational data team to generate regular insightful reports for senior management on attendance and performance metrics, supporting strategic improvements.
What Makes Lloyds Banking Group Stand Out
Help build a balanced business and craft a workplace where people thrive. Embrace our ambitious vision and drive positive change. Let's grow meaningfully.
What you’ll need
11. Critical Thinking: Systematically determine the most effective solutions to operational challenges, discussing and prioritising issues with collaborators and customers.
12. Nurturing Vital Partnerships: Evaluating processes, performance of individuals, and systems to ensure compliance with current frameworks, proposing improvements to enhance business outcomes.
13. Data Literacy: Develop and apply data and analytics experience to drive effective decision-making and foster a data-driven team.
14. Non-Monetary/Operational Risk: Explore and assess compliance with frameworks, offering suggestions to address consequences and enhance business results.
15. Colleague Experience: Innovate solutions to align with the Group’s strategy, prioritizing individuals in project endeavors.
16. Strategic Leadership: Devise and roll out operational strategies for attendance and performance management with a focus on colleagues and technology, in alignment with Group goals.
We also offer a wide-ranging benefits package, which includes:
17. A generous pension contribution of up to 15%
18. An annual performance-related bonus
19. Share schemes including free shares
20. Benefits you can adapt to your lifestyle, such as discounted shopping
21. 30 days’ holiday, with bank holidays on top
22. A range of wellbeing initiatives and generous parental leave policies
Want to do outstanding work that makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.