Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in:
* Microsoft Modern Work
* Cybersecurity
* Contact Centre Technology
* Mobile Solutions
* Communications & Connectivity
With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let's achieve greatness together!
Job Description
Join Our Dynamic Team as a Quality Management System (QMS) Manager!
Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing?
The Quality Management System (QMS) Manager will be responsible for developing, implementing, and maintaining the Quality Management System at Babble. The role involves ensuring that all processes and procedures comply with ISO9001 standards, enhancing customer satisfaction, and improving operational efficiency across the organisation.
Accountabilities and Deliverables:
* Develop and Implement QMS: Design and implement a comprehensive Quality Management System that aligns with Babble's strategic objectives and ISO9001 standards.
* Process Documentation: Define, document, and standardize processes across all functions to ensure consistency and high-quality standards.
* ISO9001 Accreditation: Lead the organisation in obtaining ISO9001 accreditation by FY 2026, including preparing for audits and ensuring compliance with all relevant standards.
* Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and customer satisfaction.
* Training and Development: Develop and deliver training programs to ensure all employees understand and adhere to the QMS processes and standards.
* Performance Monitoring: Establish metrics and KPIs to monitor the effectiveness of the QMS and report on performance to senior leadership.
* Supplier Management: Develop and maintain business and supplier frameworks to ensure consistent quality and performance from all suppliers.
* Customer Journey Documentation: Document the customer journey from prospect to exit, ensuring alignment with Babble's value proposition and customer expectations.
Core Competencies:
* Demonstrates the professionalism and credibility required to interact with customers by ensuring ISO9001 Accreditation.
* Holds required
qualifications
.
* Excellent communication and interpersonal skills, with the ability to train and influence employees at all levels.
* Strong analytical and problem-solving skills with a focus on continuous improvement.
What else looks good for this role:
* Customer Focus: Demonstrates a strong commitment to customer satisfaction and quality service.
* Collaboration: Works effectively with cross-functional teams to achieve common goals.
* Attention to Detail: Ensures accuracy and thoroughness in all aspects of work.
* Leadership: Provides clear direction and guidance to teams, fostering a culture of quality and continuous improvement.
Qualifications
* Bachelor's degree in Quality Management, Business Administration, or a related field.
* Proven experience in developing and implementing Quality Management Systems, preferably in a technology or service-oriented industry.
* In-depth knowledge of ISO9001 standards and experience in leading organisations to achieve ISO9001 accreditation.
* Proficiency in using quality management software and tools.
Additional Information
Why work for Babble?
* Company Pension - 4% Employee contribution
* 22 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service
* Life Assurance – 4x Annual Salary
* Optional Health Insurance – Bupa
* Optional Health Cash Plan – Health Shield
* We work a 9-day fortnight – every other Friday off.
* £1,000 payment after 10 years service
* Bike to Work Scheme
* Season Ticket Commuter Loan
* Charities Trust – Donations to charities pre tax
* Babble Issued Laptop
* Annual Company Celebrations
Hybrid-Working Policy
You will be contracted to work from the office however, Babble operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office on company anchor days (Monday, Tuesday and Thursday) and will be able to work from home on Wednesday and Friday. Unless your role has different requirements.
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview and possibly a follow up interview and competency testing depending on the role requirements.
Direct Candidates Only