The Role On behalf of our client, we are seeking a Claims Administrator / Receptionist to join a busy team. This role combines front-of-house reception duties with end-to-end claims processing and general office administration. Reporting to the Claims Team Lead, you will support clients, insurers, and internal teams while helping to maintain a professional and efficient office environment. Responsibilities will include 1. Answer and direct incoming telephone calls professionally. 2. Take accurate messages and ensure they are passed on correctly. 3. Act as the first point of contact for visitors and callers. 4. Process and manage claims accurately from start to finish. 5. Enter and update claims on internal systems and spreadsheets. 6. Produce and prepare claim documentation and payment packs. 7. Scan, file, and email claim-related documents. 8. Liaise with insurers, engineers, and clients. 9. Produce invoices, including storage, recovery, repair, and VAT where applicable.
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