IT Assistant Support Officer
Location - East Sussex
Hourly Rate - £14
Duration - 3 Months initially
Ir35 - Inside (Must use an umbrella company)
About the Role
You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, youll help ensure users have an excellent experience while making the most of our technology.
Key Responsibilities
* Provide front-line IT support, advice, and guidance to staff and students.
* Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools.
* Record and track incidents and service requests, escalating when necessary.
* Maintain knowledge base articles and contribute to customer communications.
* Support continuous improvement through feedback and collaboration with the wider team.
About You
* Strong communication and interpersonal skills with the ability to build rapport quickly.
* Good organisational skills and a flexible approach to working.
* Ability to work collaboratively as part of a team.
* Basic technical knowledge of IT systems, devices, and applications.
* A commitment to providing excellent customer service.
Desirable skills
Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box
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