Role Purpose
We are looking for a Group Facilities Manager who owns the maintenance and upkeep of all Pure Padel clubs across the UK, ensuring every site operates safely and to our high standards.
This role owns the performance, condition, and longevity of all physical assets across the group, including courts, canopies, clubhouses, and supporting infrastructure. The successful candidate will ensure every Pure Padel site is safe, fully operational, meticulously maintained, and presented to the high standards expected of the Pure Padel brand.
Working closely with club managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure our clubs operate reliably and efficiently at all times.
This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting Pure Padel’s continued national expansion and delivering a consistent, premium customer experience across every location.
Key Responsibilities
1. Estate Ownership & Maintenance Control
* Take full responsibility for the condition, safety, and functionality of all Pure Padel sites.
* Build and manage a group-wide repairs & maintenance reporting system with all club managers.
* Triage, prioritise, and resolve all reactive maintenance issues across the estate.
* Attend sites regularly and be physically present where problems need fixing.
* Ensure zero tolerance on long-outstanding issues.
2. Planned Preventative Maintenance (PPM)
* Design, implement, and continuously improve a group maintenance schedule, including:
* Padel courts (glass, turf, structure, lighting, canopies)
* Clubhouse/building fabric
* Mechanical & electrical systems
* Plumbing & drainage
* HVAC & ventilation
* Catering and bar equipment
* IT, CCTV, access control and WiFi
* Build and maintain a central maintenance log for every site.
* Introduce service intervals, inspection regimes, and reporting templates.
3. Supplier Sourcing & Contract Management
* Go to market to source and appoint approved national and regional contractors, including:
* Electrical
* Plumbing
* General building & DIY
* Court maintenance specialists
* HVAC
* Fire & security
* Negotiate call-out rates, SLAs, warranties, and retainer agreements.
* Create a preferred supplier framework with clear standards and response times.
* Manage performance, costs, and quality — remove underperforming suppliers quickly.
4. Asset, Warranty & O&M Management
* Build and maintain an asset register across the group.
* Track and manage:
* Product warranties
* Guarantees
* Aftercare agreements
* Installer liabilities
* Ensure O&M manuals are created, stored, and kept up to date for every site.
* Own all handover documentation from new builds and refurbishments.
* Ensure clubs operate assets in line with manufacturer requirements.
5. New Site Handover & Growth Support
* Lead on the facilities side of new club openings, including:
* Snagging
* Defect management
* Supplier aftercare
* Warranty setup
* O&M compilation
* Be the internal expert on:
* Court systems
* Canopies
* Lighting
* Flooring
* Clubhouse fit-outs
* Strong governance regards poor workmanship, weak installs, and latent defects.
6. Cross-Functional Support
* Work closely with club managers to train them on reporting, basic checks, and asset care.
* Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs).
* Support operations and regional management with estate performance reporting.
* Assist on budgeting for maintenance and long-term capex planning.
What We’re Looking For
This is not a desk-based facilities role.
We want someone who:
* Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal).
* Is commercial, tough, organised, and decisive.
* Is used to running contractors, not being run by them.
* Is highly practical — understands buildings, M&E, and maintenance in the real world.
* Can build systems, but also roll their sleeves up .
* Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly.
* Can implement standards and hold people accountable .
* Doesn’t let problems drift.
Core Skills & Experience
* Multi-site maintenance management
* Contractor sourcing & negotiation
* Planned preventative maintenance systems
* Asset and warranty management
* Building services & general construction knowledge
* Health & safety awareness
* Budget control and cost tracking
* Strong organisation and documentation
Success in This Role Looks Like
* Clubs rarely suffer downtime from preventable issues
* Maintenance costs are controlled and predictable
* Contractors respond quickly and deliver quality work
* Sites consistently look premium and well cared for
* Club managers feel supported, not burdened
* New sites are properly handed over and protected
* You and the regional manager are no longer firefighting facilities problems
Character Fit for Pure Padel
* Ownership mentality
* High standards
* Calm under pressure
* Takes pride in physical environments
* Direct, honest communicator
* Comfortable being the “bad guy” when needed
* Loyal, dependable, and built for a fast-growth business