About the Role
We’re looking for an Assistant Store Manager with natural people-focused skills – someone passionate, curious, customer‑obsessed, and of course a chocolate lover – to support the Store Manager and team to drive profitable sales and an excellent customer experience in‑store.
Responsibilities
* Hold overall accountability for managing the store in the absence of the Store Manager, ensuring profitable sales and meeting KPIs.
* Complete all operational tasks, including Health and Safety and HR processes and procedures.
* Collaborate closely with the Store Manager, working together towards a shared vision for Hotel Chocolat.
* Drive KPIs and performance in store, motivating the team to achieve targets and deliver a premium shopping experience to every customer every day.
* Share brand knowledge as a brand ambassador, training, supporting and coaching the team to ensure best‑in‑class service.
* Build and maintain excellent relationships with customers and stakeholders, using an infectious communication style.
Qualifications
* Current or prior experience in hospitality, a café environment, or a premium high‑street retailer delivering an excellent customer experience.
* Understanding of P&L responsibility and commercial awareness to support business decisions.
* Strong communication skills with the ability to flex communication style as needed.
* Ability to work autonomously and collaboratively, with effective teamwork.
* Effective decision‑making and problem‑solving skills.
* Reliable, with effective time‑keeping and organisational skills.
* Goal‑oriented mindset, demonstrating continuous improvement and personal drive.
* IT literacy with a good understanding of Microsoft Excel, Word and Outlook.
Benefits
* Competitive salary.
* Incentives based on performance.
* 50% unlimited staff discount.
* 70% discount off a stay in our Hotel in St Lucia.
* Opportunity for personal development and real career progression within an innovative and expanding company.
Hotel Chocolat is an equal opportunity employer.
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