Job Title: IT Service Request Specialist Location: Birmingham Business Park, please ensure you can get to us Salary: £24,000 Working Hours: 40 hours per week - Monday - Friday Job Status: Permanent Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team. Reporting to the Service Request Team Leader, the Service Request Specialist is role is responsible for imaging, configuring and provisioning all IT Equipment for BCA internal staff. The role is accountable for administering all joiners, movers and leavers tasks. Your key responsibilities will be: Responsible for device configuration including but not limited to laptop, desktop and mobile devices Ensure all Service Requests are dealt with in a professional and timely manner in accordance with service level targets Configure and build devices, mobiles and laptops using Soti MDM and Intune To ensure that all processes for Service Desk requests are documented and understood by the Service Desk team Contacting users to ensure all new equipment has been received is functioning correctly Responsible for maintaining the Asset register is kept up to date in line with department policies Ensure customer escalations are prioritised and dealt with in a timely manner Using judgement, escalate issues to the Service Request Team Leader where appropriate Monitor stock levels – ensuring minimum levels are maintained To assist with Service Transition where Request Management processes will be involved (for example, when a new type of account is needed or access on an existing account will change) as directed by the Service Request Team Leader Ensure our services and systems contain accurate and up to date customer details To undertake any other miscellaneous or non-recurring duties related to the post as directed by your line manager To be successful, you’ll bring some of the following experience with you: Good customer service skills Good telephone manner A good work ethic Good organisation skills Great communication skills A keen eye for detail Self-motivated We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension Scheme Private Medical Insurance (role dependent) An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.