Job Description
Junior Technical Support Specialist - Entry Level SaaS Opportunity - Workforce Management
* Salary - £26,000 - £28,000
* Learn from Customer Success Leaders
* Progression potential to Customer Success
* Route into the world of SaaS
* 22 days holiday + your birthday off
If you're ready to kickstart your career in tech and want to be somewhere that actually invests in your development, this one's worth a look. You’ll be joining a tight-knit team in Wembley, working with a business that’s been innovating in workforce management and access control for over 30 years. No gimmicks, no fluff — just solid tech, smart people, and a clear path to grow.
What You’ll Be Doing
* Acting as the first point of contact for customer support queries via phone and email
* Triaging helpdesk tickets and managing the technical support inbox
* Providing first-line support across hardware, software, and systems
* Coordinating engineer visits and assisting with device shipments
What You’ll Need to Bring
1. Strong communication skills — written and verbal
2. A knack for problem-solving and delivering great customer service
3. Solid computer literacy and basic troubleshooting ability