Enso Recruitment is partnering with a leading technology organisation to appoint a strategic and hands-on Head of Delivery. This is a senior leadership role responsible for driving excellence across engineering, support, and service delivery functions. The successful candidate will ensure services are delivered to the highest standards, aligned with client expectations, and continuously evolving to meet the demands of a rapidly changing threat landscape. Key Responsibilities Develop and execute a delivery strategy aligned with business objectives. Lead, mentor, and inspire delivery teams, fostering accountability, innovation, and continuous improvement. Collaborate with senior leadership to refine service offerings and optimise delivery models. Ensure consistent, high-quality delivery of managed services, projects, and support functions. Monitor SLAs, KPIs, and customer satisfaction metrics, driving improvements where needed. Oversee incident, problem, and change management processes. Act as a senior point of contact for key clients, ensuring strong relationships and satisfaction. Manage service escalations and ensure timely, effective resolution. Implement best practices across ITIL, Agile, and DevOps methodologies where applicable. Improve efficiency through process optimisation, automation, and effective resource planning. Manage budgets, forecasting, and resource allocation across delivery functions. Build, nurture, and retain a high-performing delivery team. Qualifications & Experience (Essential) Proven experience in a senior delivery, operations, or service management role within an IT services or MSSP environment. Strong leadership capability with experience managing multi-disciplinary teams. Deep understanding of cybersecurity and cloud technologies (e.g., Azure, AWS). Experience working with SME and enterprise-level clients. Familiarity with ITIL, DevOps, and Agile delivery frameworks. Exceptional organisational skills and attention to detail. Ability to work independently and manage competing priorities in a fast-paced environment. Desirable ITIL v4 Certification Prince2, PMP, or Agile Project Management certification Experience using ITSM or PSA tools such as ServiceNow, ConnectWise, or Autotask Technical background in networking, cloud, or systems engineering Whats on Offer A supportive and collaborative working environment Opportunity to work with a diverse and dynamic team Hybrid working model Additional day off for your birthday Team-building events Learning and development opportunities Regular social activities Private medical cover Healthcare cash plan 31 days annual leave, with additional days awarded for long service To be considered for this or similar positions, reach out to Enso Recruitment today!