Salary: £42,000 - 44,000 per year Requirements: Strong business analysis, problem-solving and analytical skills. Ability to interpret complex data, build insights and support decision-making. Strong understanding of KPIs, ROI and commercial value. Excellent communication skills, with an ability to engage technical and non-technical audiences. Practical experience with business improvement tools and methodologies such as Lean Six Sigma, PRINCE2, and ITIL. Proficiency in data analysis tools (Excel, Qlik, Tableau). Demonstrable business analyst experience in a regulated environment. Proven experience in end-to-end process mapping and supporting technical and non-technical change. Ability to work collaboratively, challenge constructively and manage multiple priorities. Responsibilities: Leading and delivering a portfolio of business analysis and improvement activities across projects and business-as-usual operations. Partnering with stakeholders to define clear problem statements and determine the most effective analytical approach. Completing process redesign activities, including documentation of as is and to be processes, and contributing to the design of end-to-end solutions. Supporting requirements gathering, user story creation, and capturing both happy and unhappy process paths. Facilitating cross-functional workshops and discussions to elicit insights and define business needs. Producing high-quality reports, recommendations and feedback for senior stakeholders. Supporting User Acceptance Testing (UAT) and embedding lessons learned to continuously improve ways of working. Technologies: Excel Support ITIL Qlik Tableau E2E More: We are a public sector and values-led organization committed to delivering excellent services for our customers, colleagues, and business partners. We are currently seeking a highly capable Business Analyst to support transformational change across our organization. This role offers the opportunity to shape impactful business transformation in a collaborative culture that supports continuous learning and development. We offer hybrid working arrangements, a competitive salary of £43,323 per annum, and a comprehensive benefits package that includes excellent holidays, pension, and work-life balance. last updated 14 week of 2026