Salary: £42,000 - 44,000 per year Requirements:
* Strong business analysis, problem-solving and analytical skills.
* Ability to interpret complex data, build insights and support decision-making.
* Strong understanding of KPIs, ROI and commercial value.
* Excellent communication skills, with an ability to engage technical and non-technical audiences.
* Practical experience with business improvement tools and methodologies such as Lean Six Sigma, PRINCE2, and ITIL.
* Proficiency in data analysis tools (Excel, Qlik, Tableau).
* Demonstrable business analyst experience in a regulated environment.
* Proven experience in end-to-end process mapping and supporting technical and non-technical change.
* Ability to work collaboratively, challenge constructively and manage multiple priorities.
Responsibilities:
* Leading and delivering a portfolio of business analysis and improvement activities across projects and business-as-usual operations.
* Partnering with stakeholders to define clear problem statements and determine the most effective analytical approach.
* Completing process redesign activities, including documentation of as is and to be processes, and contributing to the design of end-to-end solutions.
* Supporting requirements gathering, user story creation, and capturing both happy and unhappy process paths.
* Facilitating cross-functional workshops and discussions to elicit insights and define business needs.
* Producing high-quality reports, recommendations and feedback for senior stakeholders.
* Supporting User Acceptance Testing (UAT) and embedding lessons learned to continuously improve ways of working.
Technologies:
* Excel
* Support
* ITIL
* Qlik
* Tableau
* E2E
More:
We are a public sector and values-led organization committed to delivering excellent services for our customers, colleagues, and business partners. We are currently seeking a highly capable Business Analyst to support transformational change across our organization. This role offers the opportunity to shape impactful business transformation in a collaborative culture that supports continuous learning and development. We offer hybrid working arrangements, a competitive salary of £43,323 per annum, and a comprehensive benefits package that includes excellent holidays, pension, and work-life balance.
last updated 7 week of 2026