Because lost, stolen or damaged parcels dont sort themselves out. The majority of claims jobs arent complicated. This one in Stockport definitely isnt, however it is busy and will keep you on your toes. The kind of busy where youll clear your inbox, make a cappuccino and by the time you sit back down at your desk, 5 more claims have landed. Thats because the client youll be looking after (on behalf of a large insurance broker) is a good sized UK Freight Forwarder who send out plenty of parcels that dont quite make it to where theyre ultimately meant to go. This is where you become a huge asset. Some dont arrive at all. Some arrive looking like theyve just come off a roller coaster without a seat belt on. And occasionally youll get something half-damaged, which is where negotiation and technical skills actually get used.
What you’ll actually be doing
* Handling around 60-70 transit claims a month (likely more later)
* Reviewing documents, photos and the usual evidence pack to decide whether you pay or push back.
* Settling straightforward non-delivery claims quickly, most come complete with all the information.
* Managing the more fiddly partially-damaged goods claims where you may need to negotiate an offer.
* Keeping the process tidy, accurate and moving.
What you’ll need
This is a great opportunity for a Claims Handler who likes being busy, hands on, enjoys a process and has a natural interest in logistics and freight! You will have had some experience dealing with goods in transit claims, have the ability to monitor progress of claims and have strong IT skills.
This opportunity provides flexible home working (3 in the office in Stockport, 2 from home) and role has scope to become a much larger one in future.
If youre interested in learning more please apply with your CV or get in touch directly.
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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
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