Join Our Team as a Soft FM Contract Manager at Compass Group UK & Ireland.
We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. We are looking for an experienced and commercially-minded Contract Manager to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This role is pivotal in ensuring the efficient delivery of Soft Facilities Management (FM) services, mainly in cleaning and catering within a Mental Health setting, with additional services including portering and retail operations. You will play a key role in driving financial performance, ensuring compliance, and enhancing customer satisfaction.
This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership to foster a high-performance culture, ensuring our contracts are managed efficiently and effectively. The ideal candidate will have a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities
1. Commercial Management: Oversee financial performance, including budgeting, forecasting, and cost control, ensuring services are delivered within budget while maximizing revenue opportunities.
2. Contract Management: Manage and monitor soft FM and retail contracts, ensuring compliance with SLAs and KPIs.
3. Operational Excellence: Lead daily operations of soft FM and retail services to deliver high-quality standards, safety, and customer satisfaction.
4. Stakeholder Engagement: Build and maintain strong relationships with hospital management, service providers, and suppliers to ensure alignment and collaboration.
5. Team Leadership: Lead and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
6. Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe environment for patients, staff, and visitors.
Qualifications and Experience
1. Proven Experience: Significant experience in Soft FM management, ideally within a Mental Health healthcare setting or similar environment.
2. Commercial Acumen: Strong financial management skills with a track record of managing budgets effectively and driving revenue growth.
3. Leadership Skills: Proven ability to lead and inspire teams, with excellent communication and interpersonal skills.
4. Contract Management Expertise: Demonstrated experience managing large-scale contracts and service providers, focusing on quality and compliance.
5. Customer Focus: A strong commitment to delivering outstanding customer service within a healthcare or similarly complex environment.
6. Problem-Solving Skills: Analytical and strategic thinking abilities to resolve complex challenges effectively.
What We Offer
* Contributory pension scheme
* Career development opportunities through our Career Pathways and MyLearning programmes
* Access to a Digital GP and wider healthcare benefits for you and your immediate family
* Exclusive travel discounts with TUI, Expedia, Booking.com, and more
* Discounts on groceries at Tesco, Sainsbury's, Morrisons, and others
* Up to 44% off cinema tickets
* Cash rewards on spending across various brands
* Free wellness, mindfulness, and exercise classes
* Share discounts and offers with friends and family
About Us
At Compass Group UK & Ireland, we value diversity and strive to create an inclusive culture where everyone feels valued and can reach their full potential. Diversity is our strength!
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Food and Beverage Services
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