Afternoon Receptionist / Administrator
Location: Stanway, Essex
Hours: Wednesday – Friday, 4:15pm – 7:15pm
Additional hours: Opportunities available to cover holidays and weekends
About Mini Swimming:
Mini Swimming is an award-winning Essex-based swim school, offering swimming lessons for babies from 6 weeks old up to 10 years across Essex and Suffolk. We're proud of our friendly, family-focused atmosphere and our reputation for excellence in swimming education.
About the Role:
We're looking for someone outgoing, friendly, polite, and efficient to join our Stanway pool team. As the first point of contact for our swimmers and their families, you'll play a key role in ensuring everyone receives a warm welcome and excellent customer service, both in person and through phone and email communication.
Key Responsibilities:
* Greeting swimmers and families with a friendly and professional manner
* Managing existing customer accounts and responding to enquiries from potential and current swimmers
* Handling re-bookings and taking payments
* Answering calls, managing class cancellations, and logging enquiries
* Following up on enquiries within a reasonable timeframe
* Supporting the administration team with day-to-day office tasks
* Maintaining the presentation of reception, changing rooms, and poolside areas as needed
* Assisting with marketing and promotion of classes through social media
What We're Looking For:
* A warm, approachable personality with great people skills
* Strong organisational skills and attention to detail
* Confident using computers and administrative systems
* Previous experience in an administration or customer service role
* A positive, can-do attitude and willingness to help wherever needed
Job Type: Part-time
Pay: £10.00-£12.50 per hour
Benefits:
* Employee discount
* On-site parking
Application question(s):
* Would you be looking for additional hours at the weekend if they arise?
* Please confirm you can work Wednesdays to Friday 4:15-7:30PM
* Could you be flexible with hours for overtime to help with sickness/annual leave
Experience:
* Administrative: 1 year (preferred)
Work Location: In person