DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best. What you'll be doing: Reporting to our Director of Roadside and Network Services, you will lead and inspire high-performing teams while shaping the future of our outsourced rescue and non-rescue supply chains. Managing partnerships worth over £50m, you'll ensure they remain cost-effective, customer-focused, and commercially fit for the future. You'll drive efficiencies, deliver outstanding customer outcomes, and unlock new revenue opportunities through our partner network. Working closely with colleagues across Customer, Roadside and Network, you'll play a key role in achieving our business goals and keeping our customers moving. Shaping and delivering strategy for outsourced partnerships, ensuring our supply chains are sustainable, commercially viable, and customer-focused. Managing the full outsourced supplier network across Rescue and Non-Rescue services, driving efficiency and service quality. Delivering strong customer outcomes by ensuring partners meet service standards, compliance requirements, and customer expectations. Driving revenue opportunities through and across outsourced partnerships, working closely with internal squads to achieve business goals. Ensuring supplier capacity is fit for demand, with proactive planning in place to maintain service levels. Managing multi-million-pound budgets, controlling operational spend, and identifying opportunities to improve cost efficiency and reduce leakage. Support operational teams on any individual cases where appropriate and needed to meet the customer requirements including where needed out of normal business hours Operating within the DLG Risk Framework – maintaining governance, supplier oversight, and proactive risk management. Building strong collaboration across customer, roadside, and retail teams to align strategy and delivery. Representing Green Flag externally at industry forums, building and maintaining relationships with current and future partners. This is a field-based role, where UK and Europe travel will be required What you'll need: A background in roadside assistance, rescue services, or similar operational environments with ability to lead large-scale outsourced operations or supply chains. Experience managing multi-million-pound budgets. A history of driving operational efficiency while delivering excellent customer outcomes. Expertise in supplier relationship management, contract governance, and risk frameworks. Strong collaborator, working across customer, retail, and technical teams. Excellent stakeholder engagement and external representation skills. Closing Date: Friday 29th August Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: · 9% employer contributed pension · 50% off home, motor and pet insurance plus free Green Flag breakdown cover · Additional optional Health and Dental insurance · EV car scheme · Generous holidays · Buy as you earn share scheme · Employee discounts and cashback · Plus, many more We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live. Be yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you LI-AC1