Overview
Role: Scrum Master
Salary: Competitive, plus excellent benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Mon-Fri
Location: Leeds, hybrid working 2-3 days per week in the office
We are the nation’s largest online pharmacy with 25 years of experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified, dedicated to a positive, open and honest working environment and a world leading, patient-centric digital healthcare provider.
What you’ll be doing
* Scrum Facilitation: Lead Agile ceremonies including sprint planning, feature refinement, daily stand-ups, sprint reviews, and retrospectives, ensuring they are efficient and outcome-focused.
* Team Coaching: Mentor and guide teams to adopt Agile principles, fostering a self-organising culture and improving delivery performance.
* Stakeholder Engagement: Collaborate with Product Owners & Managers, Head of Delivery & Tech Leads, and senior stakeholders to ensure backlog clarity, alignment, and prioritisation against business objectives.
* RAID Leadership: Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum.
* Cross-Functional Alignment: Enable seamless coordination between technical, Marketing, Commercial, Clinical, fulfilment, and customer care teams to deliver integrated solutions.
* Delivery Metrics: Track and share Agile performance metrics (velocity, burn-down charts, cycle time) to drive continuous improvement and data-driven decision-making.
* Quality & Compliance: Promote a delivery culture that balances speed with regulatory, security, and patient-safety requirements.
* Continuous Improvement: Encourage retrospection and adoption of new practices to enhance delivery flow, team morale, and stakeholder satisfaction.
What we’re looking for
* Agile Knowledge: Deep understanding of Agile methodologies, especially Scrum, and practical experience managing Agile sprints.
* Proven experience as a Scrum Master in complex, multi-team Agile environments.
* Technical Fluency: Ability to converse effectively with developers and understand technical constraints, architecture, and system design.
* Backlog Management: Proficiency in tools such as Jira, Confluence, Trello, or Azure DevOps for backlog grooming and workflow tracking.
* User-Centric Mindset: Strong empathy for users and ability to translate feedback into actionable deliverables with proven ability to coach, mentor, and inspire teams in adopting Agile principles.
* Analytical Thinking: Comfortable using data (quantitative and qualitative) to make informed decisions
* Effective Communication: Excellent verbal and written communication skills for clear documentation and stakeholder engagement, with strong facilitation, conflict resolution, and servant leadership skills.
* Cross-Functional Collaboration: Experience coordinating across UX/UI designers, engineers, QA teams, and business leaders across multiple delivery streams (web, app, e-commerce, operational services).
* Problem-Solving: Strong critical thinking and decision-making abilities.
* Understanding of technical systems: Ability to operate in technology-driven environments bridging technical and business requirements.
What happens next
Please click apply. If we think you’re a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
Benefits
* Occupational sick pay
* Enhanced maternity and paternity pay
* Contributory pension
* Discounted insurance (Aviva)
* Employee discount site
* Discounted gyms (via blue light card and benefits schemes)
* Employee assistance programme
* In-house mental health support
* Free onsite parking
* Health and wellbeing initiatives
* Social events throughout the year
* Cycle to work scheme
* Green car scheme (subject to minimum earnings)
* Registration fees paid (GPhC, NMC, CIPD, etc)
* Long service bonus
* Refer a friend bonus
* Blue light card
* Hybrid working
* Commitment to CPD/training
* 25 days annual leave increasing with service
* Annual leave buy and sell scheme
* Discounts & exclusive offers at The Springs, Leeds
* 25% discount & health & beauty purchases
* 25% discount on Pharmacy2U Private Online Doctor Services
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