Location: Walsall
💰 Salary: £30,000
📅 Job Type: Full-time, Permanent
🕒 Hours: Monday to Thursday 8am – 4pm, Friday 8am – 3pm
Role Purpose
The Office Manager will play a key role in ensuring the smooth day-to-day running of the office and administrative operations. Responsible for supervising one Office Administrator, the role covers customer service, order processing, supplier liaison, and general office management. This position requires a highly organised, proactive individual with excellent communication skills and the ability to multitask in a busy environment.
Key Responsibilities
Team & Office Management
* Line manage and support one Office Administrator, delegating tasks and overseeing workload.
* Ensure efficient office operations and provide general administrative support as required.
* Welcome visitors to site, including hospitality duties (drinks, meeting room set-up, etc.).
Customer Service & Sales Support
* Answer telephone calls and respond to customer enquiries in a professional and timely manner.
* Prepare and issue customer quotations using product information sheets.
* Provide excellent customer service, building positive relationships with clients.
Order & Logistics Processing
* Process customer orders accurately through internal systems and online portals.
* Raise purchase orders for suppliers.
* Book transport, print orders, labels, and shipping documentation using online portals.
* Handle national and international shipments, including processing APC and DHL orders and managing exports overseas.
* Process packing orders and pre-invoices.
* Generate customer invoices and ensure accurate records are maintained.
General Administration
* Maintain accurate files, records, and documentation.
* Support management with ad-hoc tasks to ensure smooth business operations.
* Assist with any other duties as required by the business.
Skills & Experience Required
* Previous experience in an Office Manager, Senior Administrator, or similar role.
* Strong organisational and multitasking skills with attention to detail.
* Experience in order processing, invoicing, and export procedures.
* Proficient in using IT systems, including online portals and Microsoft Office Suite.
* Excellent verbal and written communication skills.
* Ability to work independently while managing and supporting a small team.
* Customer-focused with a professional telephone manner