Due to impending Maternity Leave a cover Receptionist role has become available at our Dragonfly Hotel, King's Lynn- This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team with Surya Hotels, reporting to & working with the hotels Senior management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘ Ownership with Personality ’ values. At the Dragonfly Hotel in King’s Lynn, our team offers a flexible and personal service that you simply don’t get at chain hotels, we’re happy to go above and beyond to make our guests happy. We want our guests to leave our hotel feeling happy, relaxed and refreshed from a great night’s sleep in one of our King Size Hypnos beds in our 50 spacious rooms, purpose built to offer a relaxing and stress-free experience. Located near the A10 and A47, a great base for exploring the local area and North Norfolk, our team are eager to meet guests needs and make their stay as comfortable and memorable as possible. We’re looking for a Hotel Receptionist who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service. To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite. Duties and responsibilities will include: taking reservations, dealing with guests’ enquiries and assistance, check-ins and check-outs, taking payments, answering calls and emails and ensuring a high level of customer service at all times. The shift patterns for this role will be a combination of evenings, weekends, bank holidays, earlies and lates. Initially envisaged to be for up to a year's contract this may be extended or be permanent as the hotel expands and additional work is available. If the above Hotel Receptionist role interests you please get in contact with us, we look forward to hearing from you soon. In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, up to 50% hotel stays and dining expereinces across the Group, access to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension and our new Wagestream facility- including the ability to access your wages as you earn them, create a savings pot and access to retail discounts. As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join us