Deputy Manager (Hospice at Home Service)
Help us make a difference to people with life-limiting illnesses...
Our Myton at Home Service provides palliative and end of life care in the community.
An exciting opportunity has arisen for a confident, enthusiastic and highly motivated clinician to join us as a Deputy Service Manager for Myton at Home.
You'll provide direct clinical care, as well as clinical leadership, management and coordination of the service.
This role will support our work by ensuring patients and carers receive safe and high-quality palliative and end of life care.
We offer a wide range of benefits including:
* 28 days annual leave + bank holidays, increasing with long service
* Additional leave purchasing
* Free parking at our hospice sites
* Winter savings club
* Dedicated staff wellbeing team & mental health first aiders
* Cycle to work scheme
* Free on-site flu jabs
* Free feminine hygiene products
* 24/7 GP access
* Free eye tests
* #DoingOurBit online fitness and wellbeing platform
Main duties of the job
80% of this role will be providing direct clinical care, supporting a caseload of patients. 20% of your tasks will be office-based.
As the Deputy Service Manager, you'll be managing a group of staff day to day, consisting of Registered Nurses and Nursing Assistants, and demonstrating leadership skills to support the effective management of the service.
You'll also be liaising and working collaboratively with all staff at Myton and external organisations to ensure patient safety and care quality.
You'll be working from both our Warwick and Rugby sites, although your main base will be Warwick, and you will need to drive to patients homes or other community locations.
We would love to hear from 1st level Registered General Nurses (RGN) with:
* An assessing, mentoring or teaching qualification
* Ongoing professional development and extensive knowledge relevant to this field
* Significant post-registration clinical experience in a similar setting, including multi-professional team working at a leadership level and participating in audits
* Strong interpersonal skills including leadership, negotiation and diplomacy
* Leadership / line management experience, including performance management, learning & development, and appraisals
* The right to work in the UK (we cannot provide sponsorship)
* Clean UK driving licence (the role involves driving)
If appointed, we'll arrange an DBS check including the adults' and children's barred lists because you will be providing healthcare including in patients' homes.
About us
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.
We are committed to building an inclusive workplace and a transparent interview process. However you identify, and whatever background you bring with you, we welcome you to apply. We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. If there are any adjustments that could improve your experience, we encourage you to share this with us. If you have identified a way we can improve, please let us know.
If you would prefer a paper application form, or if you have any questions including about support or adjustments, please contact HR on 01926 838 849 / recruitment@mytonhospice.org or by post: HR, Warwick Myton Hospice, Myton Lane, Warwick, CV34 6PX.
We share interview questions in advance, to reduce nerves and enable you to truly show your abilities. You are welcome to bring notes to your interview, if you would find this helpful.
Job responsibilities
Role Purpose:
Reporting to the Inpatient Unit Manager, the postholder will have responsibility for the day-to-day management and coordinationof the Myton at Home service, to ensure the delivery and an efficient andeffective service under the direction of the inpatient unit manager. Thisincludes the line management of Registered Nurses and Nursing Assistants.
The role will provide visible clinical leadershipensuring an evidence-based approach is promoted at all times to the delivery ofpalliative and end of life care practice within the context of a communityservice. Overseeing, the planning, delivery and evaluation of a high-qualityservice for patients and their families.
The deputy manager will ensure there is closecommunication across the teams (Myton at Home and the Inpatient Unit) providingthe coordination and cohesion across the community and inpatient setting.
To work closely with the Inpatient unit manager toprovide safe and efficient running of the day-to-day operations.
To contribute to the delivery of an efficient 24hour/7-day service.
The post holder will promote a learning environmentfor students/junior staff, where the palliative care approach can flourish, andwill be the lead facilitator for educational placements and activities withinthe service.
The Myton at Home team and the Warwick Inpatientwill work closely together and provide cross cover for both the teams and inrelation to this deputy post.
Leadership, Management & Clinical Practice Responsibilities:
* Exercise strong,effective leadership skills and establish excellent communication with allprofessionals, patients, relatives and all disciplines within the widermulti-disciplinary team.
* Manage and triage theservice caseload, ensuring that the highest standards of holistic care areprovided.
* Maintainingresponsiveness to assessment of new referrals and the changing needs ofexisting patients.
* Provide leadership thatrecognises patients, families and carers as partners in the care team,promoting a person-centred approach and working collaboratively with all careproviders.
* Act as a positive rolemodel for others to aspire to, leading by example.
* Promote and lead aculture of support with daily debrief, facilitate regular 1:1 and groupreflective practice to support the professional and personal wellbeing anddevelopment of the team.
* Lead and facilitateothers to be proactive in preparing and presenting clinical information forcommunity MDTs, acting as an equal member.
* Co-ordinate team offduty, ensuring staffing levels and skill mix are appropriate and meet the needsof the patients; escalating concerns to the Ward Manager.
* Ensure effective andefficient use of resources in conjunction with the Ward Manager to meet budgetaryrequirements exercising care and economy. Through effective leadership,ensuring time resources and staff are utilised and developed to their bestpotential.
* Work with the WardManager in regard to recruitment, selection, management and performance issuesof nursing staff for Hospice at Home.
* Participate in budgetsetting and business planning as required within the Hospice.
* To respond to anyconcerns and/or complaints from patients, families or professionals, ensuringthe complaints procedure is followed.
* Report data and follow upconcerns raised from bereavement surveys.
* Participate in the out ofhours senior nurse on-call rota.
Quality, Safety & Governance Responsibilities
* Undertake joint patientand carer assessments as necessary; working collaboratively with other careproviders.
* Utilise a range ofcommunication skills that enable and facilitate active patient participation intheir treatment programme; working openly, honestly and sensitively respectingtheir dignity, wishes and beliefs throughout all interventions.
* Undertake Single NurseDrug Administration, ensuring that community and hospice policies andprocedures are adhered to in keeping with safe medicines management andpractice.
* Use evidence-basedpractice, alongside own expert knowledge, skills and experience to empowerpatients to realise and maintain their potential.
* Where requested undertakebereavement follow up visits, referring on where appropriate.
* Ensure that the team workin partnership with other care providers internally and externally to ensurethat all information pertaining to the patients condition and care needs arecommunicated effectively and efficiently.
* Uphold and ensurecompliance with the organisations policies and procedures.
* Ensuring all staff areclear in relation to their roles and responsibilities for Risk Management,Health and Safety, Infection prevention and control, Safeguarding Adults &Children, Data protection and other relevant policies.
* Ensure all staff arefamiliar with and adhere to the Hospice lone working policy; be clear with allstaff in relation to their personal responsibility to follow the process forcommunicating with senior on call nurse in relation to their location and theutilisation of the team mobile phones and Solo Protect devices.
* In collaboration with theQuality and Clinical Governance Lead; participate in local audit, disseminateoutcomes and ensure that any improvements are undertaken.
* Ensure that documentationis completed accurately and legibly in accordance with the organisationsinformation governance guidance and confidentiality is maintained usingCaldicott Guidelines.
* Create and maintain aculture where the reporting of concerns, incidents and complaints areencouraged and documented promptly. Ensuring that clinical adverse events,incidents and complaints are fully investigated and shared learning isundertaken.
Strategy and Service Improvement Responsibilities
* In collaboration with theWard Manager, contribute to the strategic direction and development of theHospice, and community services.
* Work in partnership withother providers and key stakeholders to explore areas of unmet need in order toinitiate new/improved ways of working.
* Ensure that qualitymonitoring processes are in place to access feedback and collate datacontinually to inform service reviews and improvement plans.
Training & Education Responsibilities
* Promote and maintain aculture of evidence based clinical practice ensuring the creation of effectivelocal networks to share good practice and dissemination.
* Practice an approach thatfacilitates and fosters learning for carers and professionals, (students,junior staff and those on placement to Myton). Sharing expertise appropriatelyand supporting each learner to achieve their learning needs.
* With the support of theClinical Education team, assess and monitor the competence and confidence ofteam members around all aspects of clinical practice, identifying learningneeds; supporting and supervising the development of knowledge, skills andconfidence.
* Ensure all team membersreceive an annual appraisal and review and provide an agreed personaldevelopment plan as part of the appraisal process to support their ownprofessional development.
* Be responsible for owncontinued professional development maintaining up to date evidence-basedknowledge including an awareness of the national and local influences affectingpalliative and end of life care.
* Ensure own compliancewith mandatory training and professional development requirements, maintainingrecords of training and development undertaken for self in preparation forNMC/HCPC revalidation.
Person Specification
Skills and Attributes
* Clinically orientated in order to inspire, lead, develop and support the nursing team
* Extensive knowledge of palliative care symptoms and required management.
* Excellent interpersonal and organisational skills including sound verbal and written communication skills with the ability to communicate complex and sensitive information.
* Ability to manage potentially distressing and hostile situations.
* Ability to support and develop the teams clinical competencies in respect of complex palliative symptom care
* Identify, assess and minimise risks in relation to patient care or staff.
* Able to facilitate and lead a team and to act as a positive role model
* Working knowledge of how to manage and foster professional and personal development
* Strong negotiation and diplomacy skills
* A passion for putting patient experience at the forefront
* Enthusiastic and motivated
* Able to respond flexibly to changing needs and priorities
* Empowering leadership and supervision style
* Professional, pleasant and friendly demeanour
* Approachable, confident and compassionate.
* Willing to take on new responsibilities and respond positively to change
* Knowledge of local and national end of life care strategies
Other
* Able to travel between sites.
* Hold current UK Driving Licence
* The right to work in the UK (we cannot provide sponsorship)
Qualifications
* 1st Level RGN with current NMC registration
* Evidence of ongoing professional development relevant to the field of Palliative Care, Long term conditions or chronic illness management
Experience
* Significant post registration experience in a similar setting with line management responsibility.
* Experience in managing palliative care patients in crisis and end of life.
* Experience in leading and supervising a team.
* Ability to manage delegated budget responsibility
* Appraisal completion and staff performance management
* Experience in leading and participating in multi professional team working
* Research, audit and clinical governance awareness
* Experience of participating in audits and staff development
* Awareness of and the need for professional supervision to be open to constructive challenges
* Experience of community working
* Experience in receiving and providing clinical supervision
* Experience of complaint investigation and management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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